The Salvation Army

Resident Assistant, Shift Lead

Job Locations US-NY-Syracuse
Job ID
Social Work
Regular Full-Time


Resident Assistant, Shift Leader

Join our Work Community! 

Apply Today at The Salvation Army

Syracuse Area Services, Syracuse, New York

Emergency Family Shelter


Position Details:  Full-Time, Overnight Shift Midnight-8:00 AM, Tuesday-Friday & Sunday, Off-Saturday & Monday, Hourly/Non-Exempt, $19.00/hour for applicants that meet required educational and work experience.


Position Overview:  Manage operations of the assigned shifts in accordance with mission, philosophy, policies and regulations. Provide services to client/residents using trauma informed principles. Coordinate, delegate and authorize staff duties to ensure effective operation of program services to residents. Make field decisions - Read, interpret and implement policies - independent of direct supervision. Provide day, evening, or overnight coverage including weekends and holidays at our Emergency Family Shelter.   Responsible for the supervision of residents and the general management and upkeep of the program. Insure a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the program and agency.


We here at The Salvation Army offer a comprehensive and unique health benefit offering such as:

Unique Benefits at The Salvation Army, watch our video.

  • Medical Insurance/low Employee contribution
  • Vision Insurance & Dental Insurance with Braces Ryder
  • 13 Paid Holidays
  • Paid Time Off:  Vacation, Personal & Sick
  • FREE downtown parking on the premises
  • On-Site Day Care Services at a discounted weekly rate
  • Tuition Remittance program after 6 months of employment
  • Bereavement Counseling
  • Free Will Preparation Service by an Attorney
  • Christmas Bonus
  • Employee Assistance Program (EAP)
  • LiveHealth On-line 24/7
  • Insurance Plans:  Short-term disability, Long-term disability, Voluntary Life & Supplemental





Shift Leaders must be prepared to complete all functions of a Resident Assistant, in addition to the “Leader” responsibilities.

While a Shift Lead does not possess supervisory power, the Shift Lead is the manager on site, carries authority, and is responsible to provide leadership to the team – through delegation, coordination and cooperation with all team members.

The Shift Lead needs to exhibit excellent critical thinking skills; be able to make quick and logical decisions; demonstrate maturity and professionalism; possess knowledge of agency and program policies – and be able to articulate and implement them.

Resident Assistant Responsibilities:

  • Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.
  • Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
  • Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
  • Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
  • Complete shift specific support services.
  • Maintain communication shift-to-shift in staff journal.
  • Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.
  • Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.
  • Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.


Evening Shift Lead:  As the Shift Leader on Overnights

• Conduct regular (at least once/week) comprehensive facility safety checks, including bedrooms, restrooms, common areas, dining areas. Maintain documentation and report any urgent issues or supply needs to supervisor.
• Oversee storage of Foodbank, Sysco and other program orders.
• Oversee the completion of second shift client chores, complete detailed daily rounds of all common areas including bathrooms, laundry rooms, etc.
• Inventory tracking of facility needs: cleaning materials (chemicals, brooms, mops, etc), safety supplies (wet floor signs, rugs, first aid kits, NARCAN supplies, etc) maintenance supplies (blinds, CO detectors, outlet covers, fire evac maps, etc.) and donations.
• Create monthly meal calendar for shelter residents.
• Primarily responsible for permanent supportive apartments during evening shift.
• Assist with bi-weekly resident House Meetings; in consultation with Supervisor.
• Assist with social group/recreational activities and other special events (in consultation with Supervisor).
• Maintain ability to transport residents if needed; only as approved by a supervisor.
• Oversee completion of evening RA tasks, monitor house laundry, review HMIS intake and discharge data, complete HMIS intake and discharge updates.
• Other duties as assigned



  • High School diploma or GED required and two years of experience working in human services required. Associated degree with one year of experience preferred.
  • Prior experience working with individuals experiencing homelessness, and/or working in a team lead role is preferred.
  • Valid driver’s license that meets The Salvation Army insurance requirements.
  • Knowledge of social service resources in the local community
  • At least one year experience working in office environment; clerical skills including phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed