The Salvation Army

Resident Assistant, Shift Lead

Job Locations US-NY-Syracuse
Job ID
Social Work
Compensation Min
USD $16.00/Hr.
Regular Full-Time


Resident Assistant, Shift Leader

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Ethel T. Chamberlain Women's Residence

Syracuse Area Services, Syracuse, New York


Position Details:  Women's Shelter, Full-Time, 2:30 PM-10:30 PM, Saturday-Wednesday with Thursday & Friday Off, Hourly/Non-Exempt, Eligible for Over-time, and Full Benefits!


Position Overview:  Manage operations of the assigned shifts in accordance with mission, philosophy, policies and regulations. Provide services to client/residents using trauma informed principles. Coordinate, delegate and authorize staff duties to ensure effective operation of program services to residents. Make field decisions - Read, interpret and implement policies - independent of direct supervision. Provide day, evening, or overnight coverage including weekends and holidays for our Women's Shelter.   Responsible for the supervision of residents and the general management and upkeep of the program.  It is the responsibility of the Resident Assistant, Shift Lead to insure a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the program and agency.


We here at The Salvation Army offer a comprehensive and unique health benefit offering such as:

Unique Benefits at The Salvation Army, watch our video.

  • PSL>Loan Forgiveness Program
  • Tuition Remittance
  • Christmas Bonus 
  • 13 Paid Time Off Holiday's
  • Medical Insurance/low Employee contribution
  • Vision Insurance & Dental Insurance with Braces Ryder
  • Paid Time Off:  Vacation, Personal & Sick
  • FREE downtown parking on the premises
  • On-Site Day Care Services at a discounted weekly rate
  • Employee Assistance Program (EAP)
  • LiveHealth On-line 24/7
  • Insurance Plans:  Short-term disability, Long-term disability, Voluntary Life & Supplemental





The Resident Assistant, Shift Leader is considered a dual role.  They perform the tasks of a Resident Assistant, in addition to the “Leader” responsibilities.

While a Shift Lead does not possess supervisory power, the Shift Lead is the manager on site, carries authority, and is responsible to provide leadership to the team – through delegation, coordination and cooperation with all team members.

The Shift Lead needs to exhibit excellent critical thinking skills; be able to make quick and logical decisions; demonstrate maturity and professionalism; possess knowledge of agency and program policies – and be able to articulate and implement them.

Resident Assistant Responsibilities:

  • Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff.
  • Provide conflict resolution, crisis intervention and supportive counseling as needed.
  • Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
  • Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
  • Answer telephone and respond to inquiries. 

Shift Lead:  As the Shift Leader on Overnights

• Conduct regular  facility safety checks.

• Maintain documentation and report any urgent issues.
• Oversee the completion of client chores and complete detailed daily rounds.
• Primarily responsible for permanent supportive apartments during evening shift.
• Assist with resident House Meetings, social group/recreational activities and other special events; in consultation with Supervisor.
• Maintain ability to transport residents if needed.


  • High School diploma or GED required and two years of experience working in human services required. Associated degree with one year of experience preferred.
  • Prior experience working with individuals experiencing homelessness, and/or working in a team lead role is preferred.
  • Valid driver’s license that meets The Salvation Army insurance requirements.
  • Knowledge of social service resources in the local community is a plus.
  • At least one year experience working in office environment; clerical skills including phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment

based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.


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