The Salvation Army

Neighborhood Advisor

Job Locations US-NY-Syracuse
Job ID
Social Services
Regular Full-Time


Neighborhood Advisor, Case Management

Full-Time, Hourly, Non-Exempt with Health Benefit Package

749 South Warren Street, The Salvation Army of the Syracuse Area

Adult Day Program for Senior Services


Position Overview: 

The Neighborhood Advisor is tasked with providing Outreach case management and housing crisis intervention, supportive and/or intensive support along with advocacy services for clients who are over 60 years of age.  They will assist the individual with family case management/social work services to aid in securing and/or maintaining a safe and healthy life environment, safe affordable housing and a stable living situation.  The goal with this outreach program is to prevent homelessness and/or hospitalization for clients who are over 60 years of age.


  • Maintain records on clients served including demographics, services provided, outcomes and inputs.
  • Conducts presentations as needed at local community centers to aid seniors pertaining to linkage and referrals to services available. Input data on completed presentations.
  • Submit all required data and reports to supervisor and local funding agency as required.
  • Enter client data and case notes as required by funder.
  • Develop and maintain a list of key contacts and community resources in designated area.
  • Use agency cell phone and computer to maintain client data.
  • Maintaining regular contact with clients, conducting home visits or community visits as needed, using personal vehicle.
  • Provide brokerage and networking advocacy, coordinating service with other providers, agencies, and programs, and making referrals for auxiliary services as needed.
  • Provide support to Senior Services team and provide in-house support to seniors who come to the Center seeking assistance.
  • Assist with housing search, connect with Landlords, and collect housing information.
  • Provide information and assistance to seniors 60+.
  • Complete outreach by door-to-door, referrals and community presentations.
  • Attend all agency and funder required trainings as scheduled.
  • Follow up on referrals to ensure seniors obtained services.
  • Must have the ability to work independently to achieve program outcomes, this includes prioritizing time and tasks, working out in the community as needed with minimal supervision, communicate with supervisors daily on schedule and planned activities and completing documentation in a timely manner.
  • Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Syracuse Area Services Strategic Plan.


  • Education:    Two year degree in a social related field.
  • Experience:  Four years of related experience in the field of geriatric casework with community and social work programs.
  • Ability to work in a fast pace ever changing work environment with constant redirection.
  • Computer Skills:  Microsoft Outlook, MS Suite, technology advanced to successfully work from the field and transmit work, communication and time.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.





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