The Salvation Army

Hospitality Manager

Job Locations US-NJ-Camden
Job ID
2021-8970
Category
Customer Service
Compensation Min
USD $50,000.00/Yr.
Compensation Max
USD $53,000.00/Yr.
Type
Regular Full-Time

Overview

The Hospitality Manager fulfills a critical customer service engagement role at the Camden Kroc Center by providing leadership to the Welcome Desk, managing hospitality operations, supervising and developing staff, and supporting the Kroc’s strategies for driving sales.  

Responsibilities

Supervision 

  • Demonstrate consistently exemplary customer interactions and hold staff accountable to maintain the same high customer service standards, professionalism, and engagement.  
  • Assist with recruiting, hiring, and training staff.  
  • Conduct annual employee performance reviews.  
  • Provide staff training on operational fundamentals.  
  • Ongoingly manage staff’s performance to meet and exceed expectations. 
  • Identify high-potential staff and create development plans to support hospitality objectives.  
  • Periodically review and ensure staff operate CCMS systems properly and accurately.  

 

Communications and Promotions 

  • Collaborate with the Kroc leadership team to design and execute sales strategies.  
  • Organize and train staff to deliver impactful customer service with the intent of increasing membership and program participation.  
  • Propose seasonal packages and pricing options throughout the year.  
  • Participate in various communication projects with the Community Relations and Development Department.   
  • Develop a communications strategy for disseminating pertinent Kroc information to current and potential members.  

 

Operations/Administration 

  • Manage customer database and registration process, including on-site registrations to assure accurate registration data, fee collections, counts for specific events, etc.  
  • Oversee event database to avoid schedule overlap or exceeding facility capacity.   
  • Display proficiency in phone, music, and computer systems utilized at the Hospitality Desk.  
  • Observe and identify customers, clients, and members that may be recommended candidates for a scholarship and assist with the scholarship application process.  
  • Direct/maintain a level of cleanliness and organization at the Hospitality Desk and in related areas.  
  • Take ownership of member/facility issues by notifying the appropriate department, staff, and manager to resolve issues or directly handle simple issues. 
  • Support the Operations Manager in rental and event activities.  

 

Accounting 

  • Work with Accounting department to:   
  • Invoice any non-paying exhibitors, attendees, and/or sponsors.  
  • Invoice clients for TSA support services utilized on-site.  
  • Ensure revenue and expenses are kept within established boundaries.  
  • Review financial information for accuracy, such as invoices for services and materials, the facility invoice, subcontractor invoices, etc., and assist in preparing the final financial tracking and processing.  
  • Ensure walk-ins and payments received at events on-site are recorded in appropriate databases and forwarded to the business department for financial tracking and processing. 

 

Miscellaneous 

  • Attend and participate in staff and leadership meetings. 
  • Perform other duties as assigned by supervisor. 

Qualifications

  • Bachelor’s degree or equivalent combination of relevant education and work experience, or equivalent work experience. 
  • Three (3) years’ prior work experience in event planning, sales, and/or promotions preferred. 
  • Bi-lingual English/Spanish is highly preferred. 
  • Possess sensitivity and awareness of diverse cultural perspectives and the ability to work with diverse populations.  
  • Demonstrated knowledge of current management principles and practices, including supervisory skills, marketing, budgeting, and scheduling. 
  • Able to model and instruct staff on exemplary customer service and interpersonal skills.  
  • Able to multi-task, organize, and prioritize work to meet deadlines.   
  • High attention to detail, consistent and reliable follow-through, and accurate and precise handling of qualitative and quantitative data.  
  • Must have excellent computer skills, including familiarity with Microsoft Office (Teams, Outlook, Word, Excel, Access) and general working knowledge of web-based, client-interfacing computer systems and email communications systems.  
  • Service-oriented team player who can take initiative, work independently, and quickly adapt in a fast-paced environment.  
  • Available to work a flexible schedule, including nights, weekends, and holidays.  
  • Must have a current valid driver’s license and be approved to drive Salvation Army vehicles.  
  • Must understand and support the mission of The Salvation Army. 

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