The Salvation Army

Warming Center Lead Monitors

Job Locations US-CT-Hartford
Job ID
Social Services
Temporary Part-Time


Location/Department: Marshall House Warming Center (Hartford, CT)

Status: Non-exempt, Part-time, Temporary

Hours Per Week: 28

Scope & Purpose of Position: Supervises the intake staff and is responsible for paperwork and compliance with guidelines.


  • Complete intakes on individuals unable to be diverted/triaged to other shelters, including, but not limited to; review rules and obtain signature, completely fill out intake packet including release of information, and familiarize guests with resources being offered including onsite Case Managers and Diversion Specialists.
  • Comply with regulations regarding safety, fire, and health codes.
  • Conduct accurate and timely case and program record keeping, including data entry into HMIS.
  • Enforces shelter policies and follows staff policies and procedures.
  • Ensure that all Intake Workers follow rules and procedures.
  • Helps guests resolve any issues as they may arise.
  • Helps staff with questions or issues when necessary.
  • Maintains written and oral communication of incidents in accordance with policies.
  • Monitor all guests and intake workers to ensure shelter and common areas are in a high state of cleanliness.
  • Monitors and supervises shelter and guest affairs, assists guests of the shelter with needs and questions and maintains shelter order in accordance with policies and procedures.
  • Monitors the activities of guests to ensure the safety of guests, volunteers, and staff.
  • Performs general administrative functions such as noting within the communication log, answering the phone, and responding to in-person inquiries in a professional manner.
  • Performs related duties as assigned. The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
  • Provides appropriate information and referrals for those who need other resources.
  • Provides crisis intervention, including determining when it is necessary to involve other staff, administration, or the authorities.
  • Receives new guests, completes intake paperwork, creates proper guest files, scan documents, and orients new guests to the Center and its policies.
  • Responsible for the day-to-day supervision of all intake workers, consults with the Program Coordinator as needed.
  • Reviews the prior day’s shift log and makes entries in accordance with procedures.
  • Take inventory of all cleaning, paper products, hygiene supplies, and laundry supplies, as well as meal preparation and storage.


  • Bachelor’s Degree in Human Services or a minimum of a two-year degree in human related services and two years related experience preferred.
  • Ability to relate with persons of various socioeconomic and cultural backgrounds.
  • Evidence of dependability, self-security, and good judgment.
  • Excellent communication skills, verbal and written required. Spanish speaking preferred.
  • Skilled in Microsoft Office Suite programs required.
  • Supervisory experience required.
  • Valid driver’s license and a reliable vehicle, or access to transportation required.
  • Willing to work evenings and weekends hours are required.
  • Willingness to learn and develop new skills.
  • Must complete KeepSAfe Core training and Mandated Reporter within 30 days of being hired and KeepSAfe refresher trainings on an annual basis, if applicable. Must also complete the Sexual Harassment Prevention training within six months of being hired, if applicable.
  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Divisional Headquarters Vision Statement: The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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