The Salvation Army

Case Manager

Job Locations US-NY-Syracuse
Job ID
Human Services
Compensation Min
USD $18.00/Hr.
Compensation Max
USD $19.00/Hr.
Regular Full-Time


Case Manager

Emergency Family Shelter

The Salvation Army of the Syracuse Area

$18-19/hr (full time/non-exempt)


The Salvation Army offers a truly excellent benefits package to eligible employees, including:

  • Generous time off every year that includes paid holidays, personal days, vacation time, and sick time
  • Employer funded Pension Plan and 403B Retirement Savings (company contributions begins after 1 year of employment)
  • Comprehensive Health Care Coverage, Medical, Dental and Vision Plans with low cost employee premiums, co-pays, and deductibles
  • Eligibility for supplemental insurance plans, including Short and Long Term Disability, AFLAC, and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition program
  • Eligibility for the Federal Government's Public Student Loan Forgiveness Program
  • On-Site Day Care and Pre-School Programs offered to our employees at a discounted rate.

Job Highlights:

  • Provide strenghth-based case management services to families experiencing homelessness
  • Conduct intensive biopsychosocial assessment of family unit and individual needs
  • Collaboratively develop and implement a comprehensive, idividualized housing plan with aftercare services, if appropriate
  • Assist with connecting family to community resources including health, mental health, substance treatment, preventive services and employment services
  • Move families out of shelter/hotel in less than 30 days


Job Responsibilities:

  • Perform intake assessmentson families referred to family shelter by DSS/Contact 211. assist with securing emergency housing and transport to destination, if needed
  • Conduct intensive biopsychosocial assessment of family unit and individual needs to identify strengths, resources and barriers to permanent housing and self-sufficiency
  • Collaboratively develop and implement a comprehensive, idividualized housing plan with aftercare services, if appropriate, using the SMART goal model; assist with problem-solving to address barriers to housing
  • Coordinate case management activities and referrals to community based resources to facilitate rapid, securing safe, affordable, permanent housing and maximize participant outcomes, program goals and agency mission; meet regularly (at least 3x/week)
  • Transport participants to view 3 viable housing options; interface with lanlords/property owners whenever necessary; conduct pre-move inspection
  • Maintain statistical accountability. Document clear and concise individual case narratives, referrals and summaries in HMIS (Homeless Management Information System)
  • Consult regularly with local Dept of Social Services Housing Unit team on housing needs
  • Conduct monthly information sessions with residents
  • Attend mandatory staff meetings and training sessions including annual human resources trainings, CPR/First Aid, TB tests and quarterly staff trainings as scheduled
  • Represent The SAlvation Army Emergency Family Shelter in a professional manner in the community, at meetings and/or task force sessions, trainings and other professional groups
  • Demostrate cultural competence and awareness as well as trauma informed care practices and integrate understanding into daily responsibilites to meet the objectives of The Salvation Army Syracuse Area Services Strategic Plan
  • Other duties as assigned



  • Bachelor’s Degree preferred or Associates with at least two years of experience.
  • Ability to work flexible schedule according to individual client needs.
  • Knowledge of community resources desired.
  • Computer knowledge (Word/Excel) and ability to navigate Internet.
  • Access to private transportation during work hours and a valid driver license that meets The Salvation Army insurance requirements.


Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees

that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity,

gender expression, or any other characteristic protected by law.



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