The Salvation Army

Shelter Case Manager

Job Locations US-NY-Syracuse
Job ID
Human Services
Regular Full-Time


Shelter Case Manager

Full-time, Hourly/Non-Exempt with Full Benefits

Ethel T. Chamberlain Women's Residence

The Salvation Army of the Syracuse Area

Position Overview:  The Women's Shelter is hiring a Case Manager who will provide case management services to our clients.  Case Manager's are responsible for the assessment of the client and their families who are homeless and in crisis.  

The type of case management is short-term, supportive counseling, advocacy and referral to community resources.  Case Manager's also assist with providing supervision to Interns at the Women's Shelter.


Listed below are highlights:

  • Conduct comprehensive client assessments and work with the client/family to develop an individualized independent living plan. Identify needs and make referrals to community providers.
  • Supervision of interns including completion of evaluations, verification of hours, and orientation to the program.
  • Provide empathetic non-judgmental counseling and support in crisis situations and as a part of short-term case management. Monitor/manage agreements with clients. Contract with clients to provide reasonable accommodations for those unable to abide by routine agreements.
  • Actively monitor client progress towards Independent Living Plan goals. Direct weekly client case reviews and provide case consultation to other staff members related to client needs.
  • Maintain service statistics for internal and external reporting, using database tools. Maintain case records to meet standards (client rights/ confidentiality, assessment-based service planning, clear and concise individual case narratives, documentation of referrals, discharge summaries).
  • Network with community providers and provide advocacy on behalf of client. Represent program and agency in the community at meetings and case conferences.
  • Provide limited coverage for the Assistant Program Manager and/or PH CM when he/she is not available. 
  • Answer telephone and respond to inquiries. Share on-call support for 24-hour operations.


  • Associate degree in human services with one year of experience required. BA/BS and 2 years of experience preferred.  
  • Experience/knowledge of mental health, substance abuse issues and community resources.
  • Strong engagement and assessment skills and ability to plan and provide appropriate interventions.
  • Team oriented and service oriented in approach.
  • Excellent communications skills both verbal and written.
  • Proficient in computer use to include Microsoft Office and data entry.
  • Must have valid NYS driver’s license.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment

based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed