The Salvation Army

Social Services Case Manager

Job Locations US-NJ-Red Bank
Job ID
Social Services
Compensation Min
USD $22.00/Hr.
Compensation Max
USD $24.00/Hr.
Regular Full-Time


Provide case management for the Red Bank Corps social service programs under the direction of the Officers/Envoys, with professional supervision provided by Divisional Headquarters Human Services staff. The Social Services Case Manager will be able to identify the needs of the clients served and provide outreach within the community at large.


  • Perform intakes, appointments, interviews, and assessments of clients’ needs, and perform follow-up case management with households for other available supportive programs beyond emergency assistance as needed.
  • Identify and interact with case management clients, providing comprehensive case management, including but not limited to assessment of client needs, developing a plan of action utilizing a strengths-based approach, and identifying internal and external programs that would support their pathway to self-sufficiency.
  • Complete home visits as needed for various program requirements.
  • Coordinate services with partner agencies to ensure holistic service approach for all clients.
  • Support the Pathway of Hope initiative by enrolling eligible families with children under 18 who are living in generational/chronic poverty and providing the above case management in conjunction with the Pathway of Hope policies and procedures.
  • Ensure the accuracy and timely submission of records and reports in applicable databases for all community programs and funding sources as requested by supervisors.
  • Maintain accurate, confidential, and updated case records in accordance with The Salvation Army record-keeping policies and procedures.
  • Represent the Salvation Army at community meetings as assigned, and provide feedback and information helpful to the operation and service delivery of the Corps.
  • Assist with special events planning, seasonal assistance, and implementation, (i.e., Angel Tree program, Thanksgiving & Christmas assistance, Backpack Distribution, etc.).
  • Prepare and maintain Salvation Army statistical reports for timely submission.
  • Perform intakes, appointments, interviews and collaborate with food pantry program staff to ensure best service provided for clients.
  • Attend and participate in regular staff meetings, trainings, and individual supervision meetings as required.
  • Uphold the standards and principles of The Salvation Army’s mission and ministry.
  • Other duties as assigned by supervisors.


  • Bachelor’s degree in Social Work, Psychology, or Human Services-related field from an accredited institution required.
  • Minimum 1-2 years of experience in case management.
  • Excellent written and verbal communication skills, with the ability to establish rapport.
  • Bilingual (English/Spanish) required.
  • Possess strong organizational skills and a professional demeanor.
  • Proficient in Microsoft Office programs (Word, Excel, Teams).
  • Experience with electronic data entry.
  • Knowledgeable of Monmouth County and community resources.
  • Strong interpersonal skills and ability to work as part of a team.
  • Ability to maintain confidentiality of interactions with clients and fellow employees.
  • Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
  • Must understand and support the mission of The Salvation Army.


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