The Salvation Army

Human Services Regional Coordinator

Job Locations US-NJ-Union
Job ID
Human Services
Compensation Min
USD $55,000.00/Yr.
Compensation Max
USD $55,000.00/Yr.
Regular Full-Time


The Human Services Regional Coordinator supports social service programs across The Salvation Army NJ Division with special attention to the implementation and maintenance of Pathway of Hope and Anti-Human Trafficking under the supervision of the Director of Anti-Human Trafficking and Pathway of Hope.


The goal of this position is to support the Director of Human Services and Director of Anti-Human Trafficking and Pathway of Hope in maintaining the integrity of the Human Services department through ensuring that at-risk individuals and families receive human services in accordance with Salvation Army standards of service, that the operation and programs of human services at the New Jersey Division are relevant to the needs of the community, and that they are offered with the highest standards and quality service at assigned Salvation Army locations.


Human Services/Pathway of Hope

  • Provide direct case consultation and technical assistance to social service personnel with a focus on Pathway of Hope data accuracy and diagnostics.
  • Train Corps social service personnel to screen applicants promptly, perform intake interviews and administer evidence-based assessments, provide or link families to resources for urgent needs, and develop service plans and client objectives to achieve self-sufficiency, acting as case manager as requested to model process to local Corps in an effort to lay the foundation for Pathway of Hope.
  • Oversee veteran referrals for case management channeled through the Human Services Department. Assist with the transition of service provision from Divisional Headquarters to local Corps.
  • Assist the Human Services Department with social services diagnostics, social services process mapping, client and resource data management, community resource mapping, and action planning.
  • Attend inter-agency meetings and participate in local networks, as appropriate with local staff.
  • Assist with special events and seasonal programs, as requested.
  • Conduct and/or participate in other social service workshops and other staff training events at the Territorial, Divisional, or local level, as requested and/or assigned.
  • Ensure quality of POH implementation and maintenance through program development, consistent communication, and regular evaluations/outcome measurements.
  • Ensure quality of local data through training, creation of job aids, audits of client records, and maintenance of the Service Point database as it relates to POH.
  • Maintain user documentation, monthly data report cards, data audit reports, collect and submit statistics, and as well as run requested reports.
  • Track progress on, and manage multiple program projects and assignments, ensuring timely successful completion.
  • Complete quarterly random record reviews and annual review of compliance with standards to assure program evaluation/certification requirements.
  • Provide ongoing one-on-one and cluster case management and Service Point meetings/trainings on a regular basis for assigned Corps.
  • Serve as Pathway of Hope case manager as assigned on an interim basis.
  • Report any POH implementation challenges and work with the Divisional Director of Anti-Human Trafficking and Pathway of Hope and Divisional Human Services Director to develop an action plan to address program development needs.

Anti-Human Trafficking

  • Assist Director of Anti-Human Trafficking and Pathway of Hope with the implementation of Strategic Anti-Human Trafficking Plan.
  • Model and promote a trauma-informed, person-centered approach across Corps human services program including feeding program, emergency assistance, and case management.
  • Conduct and host “Know Your Rights” presentations to feeding program participants in communities vulnerable to labor and sex trafficking in English and Spanish as requested.
  • Cultivate collaborations with local anti-human trafficking service providers to enhance programs and services.
  • Research, recommend, and implement best practices to maximize program effectiveness.
  • Monitor performance measurements and program delivery to ensure quality services and the program expands.
  • Ensure the accuracy and timely submission of records, reports, and statistics for all regional Anti-Human Trafficking activity.


  • Bachelor’s degree in Human Services or related field required; prefer MSW or related degree from an accredited college or university; comparable experience will be considered.
  • Minimum of two years of experience with comparable social service programs that offer multi-faceted interventions designed to address the needs of individuals or families utilizing strengths-based approach.
  • Minimum of two years of supervisory case management or project management experience required.
  • Possess high emotional intelligence and the highest standards of integrity and professionalism.
  • Demonstrated self-motivation to work with vulnerable populations from a strengths-based, trauma-informed, client-centered, social justice lens.
  • Model cultural and professional humility. We work collaboratively with other service providers, departments, survivor-advocates, global experts, and are constantly learning from those we serve and each other.
  • Advanced proficiency in Microsoft Office (specifically Outlook, Excel, PowerPoint, Teams)
  • Experience and/or strong interest in community outreach, organization, and community capacity development.
  • Ability to work both independently and as a member of a team,
  • Flexible and adaptable to shift from supervisor to supervisee, trainer to trainee, and expert to student.
  • Ability to speak and understand English and Spanish in a manner that is sufficient for effective communication with Corps Officers, employees, beneficiaries, and clients. Bilingual Spanish required (oral and written).
  • Experience working with victims of human trafficking and other traumatic crimes such as domestic violence or sexual assault.
  • Valid NJ Driver’s license required.
  • Must understand and support the mission of The Salvation Army.


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