The Salvation Army

Shelter Housing Support Workers (on-call)

Job Locations US-CT-Hartford
Job ID
Social Services
On-Call/As Needed


Location/Department:         Marshall House Family Shelter (Hartford, CT)

Status:                                  Non-Exempt, Part-time

Scope & Purpose of Position: Provides supervision, reporting, and support services to clients in a low barrier residential facility that promotes a Housing First philosophy. Facilitate an emotional and physical environment conducive to enhancing positive client morale and stabilization by ensuring the security and safety of the facility, maintaining appropriate records in addition to ongoing written and verbal communication with the supervisor in relationship to daily client activities, and support and encourage clients in achieving goals outlined in their housing plans.


  • Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.
  • Advocate for the mission of the organization and uphold the agency’s values.
  • Assess client needs and offer assistance in housing and other goals outlined in the household’s housing plan.
  • Assist in meal preparation, room cleanings, and house laundry.
  • Complete all agency logs and incident reports in a timely manner.
  • Complete discharge procedures each day, as needed.
  • Deliver services with safety, respect, and effectiveness.
  • Ensure clients are complying with program guidelines and procedures.
  • Follow all policies and procedures of the organization.
  • Maintain order and assist in keeping all assigned areas clean and free of spills, trash, and safety hazards.
  • Perform daily meal and occupancy counts.
  • Perform daily safety checks in order to assess safety concerns and get updated status of household.
  • Perform other duties as assigned by supervisor.
  • Prepare and complete intake packages for households unable to be diverted at entrance.
  • Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items (including medications).
  • Provide coverage for the facility by monitoring the doors and answering the phone.
  • Provide immediate & professional response to any security/safety emergency or disturbance within or immediately outside facility.
  • Receive and put away donations.
  • Remain at work until relieved by another staff member (not to exceed 16 hours).
  • Report to all scheduled shifts on time. Arrange coverage if unable to report to work and follow call out procedures.
  • Review policies and guidelines with clients at time of entrance.
  • Serve as the first point of contact to triage requests for emergency shelter.
  • Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
  • Utilize Harm Reduction model and Trauma Informed approach during delivery of services.


  • High school diploma or the equivalent required.
  • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
  • Ability to maintain confidentiality in all aspects of the work environment.
  • Ability to work collaboratively with other personnel, service providers, and professionals.
  • Ability to work in a fast-paced environment and must work well under pressure.
  • Attend mandatory trainings and staff meetings.
  • Basic computer knowledge of Microsoft Office.
  • Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
  • Commitment to empowering others to solve their own problems.
  • Committed to working with the homeless population.
  • Conviction about the capacity of people to grow and change.
  • Experience working with at-risk populations and/or person experiencing homelessness preferred.
  • Fluency in the English language is required. Spanish speaking ability preferred.
  • Knowledge and belief in “Housing First” philosophy and strategies.
  • Must be able to work weekends, evenings, and holidays.
  • Must be empathetic and caring.
  • Sensitivity to cultural and socioeconomic characteristics of population served.
  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Work Environment/Physical Demands:



Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance




Lift up to 20 pounds




Lift up to 50 pounds












Use hands




Use sight/vision




Walk, bend, kneel





The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Divisional Headquarters Vision Statement:

The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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