The Salvation Army

Case Planner

Job Locations US-NY-Syracuse
Job ID
Human Services
Compensation Min
USD $18.54/Hr.
Regular Full-Time


Case Planner

TAPC Program

Full-time, Hourly,Non-Exempt, with Benefits  Learn about our Benefits!

The Salvation Army, Syracuse Area Services

Case Planner position Overview:  The Case Planner is involved with providing case planning and coordination of services for 12-15 youth (and their infants) living at the TAPC, Teen and Parenting Center.  This position is hands-on and responsible for stabilizing client housing, assisting with skill development and reducing the risk of placement in the foster care system.  There may be times where the Case Planner may need to work a non-traditional shift in order to meet the needs of their clients succesfully.


  • Client contact:  Engage and maintain consistent contact with assigned clients, meeting regulatory requirements by conducting regular home visits of significant duration minimally twice monthly (one contact per month with children present), frequency determined on a case-by-case basis.
  • Assessments & Service Plans:  Maintain comprehensive assessments of families, devising and implementing individualized service plans in collaboration with the Department of Social Services (DSS) and all family service providers, utilizing strategies of intervention with consideration to family strengths and all aspects of the family’s life and cultural background.
  • Counseling:  Providing casework/counseling, crisis intervention, brokerage and networking advocacy, coordinating services with other service providers, agencies and programs and making referrals for auxiliary services as needed under direction of their supervisor and the DSS Case Manager.                                                                 
  • Documentation:  Timely completion of required Connections data entry, documents, assessments, case narratives, case plans and statistical information, reports and outcome data.
  • Administrative:  Timely completion of required HMIS Service Point data entry, documents, assessments, case narratives, case plans and statistical information, reports and outcome data.
  • Workshops:  Coordinate a weekly skill building activities, focusing on parenting or independent living skills.
  • Training:  Actively participate in weekly supervision, team case conferences, staff meetings, DSS CORE training and professional and in-service training sessions.
  • Shift Coverage:  Assist with temporary staff coverage as needed or assigned.


  • Associate’s degree with five years appropriate experience working with families. Bachelor’s  degree in human services with a minimum of three years of experience working with families preferred.
  • Position requires computer proficiency including word processing skills and the ability to provide culturally competent practice.
  • Will require valid NYS Driver License and access to private transportation during work hours.


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