The Salvation Army

Family Care Program Manager

Job Locations US-NY-Jamaica
Job ID
Developmental Disabilities
Compensation Min
USD $52,000.00/Yr.
Compensation Max
USD $60,000.00/Yr.
Regular Full-Time


Assist the Director and Assistant Directors of the Developmental Disabilities Department of The Salvation Army Greater New York Division in the overall administration of the program. Work as liaison between Family Care provider and The Salvation Army and all governmental bodies associated with Family Care. This staff person and his/her designee may also serve as a central entry point where Family Care provider can raise concerns and issues regarding services to the individuals or issues impacting the family.

Benefits & Entitlement Specialist assists the individuals with the acquisition of Social Security benefits (SSI/SSDI) and Medicaid benefits. This includes meeting with clients, obtaining and reviewing medical records and lay evidence, and filing Social Security claims using the Social Security Administration’s on-line application system. For the Benefit Entitlement aspects of the job, the Home Liaison/ Benefit Entitlement is responsible to the Director of DDS. Able to function at a full capacity within your job description and requirement. The agency has embraced the concept of a fully integrated system of care for all individuals of service. This requires that all staff assesses the individual's needs holistically and see it as their responsibility to connect the individuals with services needed-internal or external to the agency, regardless of which of the individuals enters the system. Assess the needs of the whole individuals/family including their basic needs such as food, clothing and shelter. Ensure that referrals are made to appropriate internal and external services as required to meet the individual's families' needs. Follow-up on referrals you make on behalf of an individual’s family and respond to all referrals made to you/your program. Participate in cross-program service reviews that support the planning and coordination of service delivery and service closure and Other Duties as assigned.


Benefits & Entitlement Specialist Responsibilities:


  • Request all complete Social Security Disability (SSD), Supplemental Security Income (SSI) and Medicaid benefits applications from the programs.
  • Screen individuals for potential eligibility for disability SSI/SSDI/Medicaid benefits.
  • File individuals Social Security Disability (SSD) and Supplemental Security Income (SSI) applications and appeals accurately and timely.
  • Establish a list of case needs for disability claimants.
  • Obtain all pertinent medical records and lay evidence for review and submission to the legal record.
  • Research applicable rules and regulations.
  • Interview claimants for medical and functional summary reports.
  • Attend disability related appointments with doctors and the Social Security Administration offices.
  • Communicate with External medical providers and Medicaid Service Manager.
  • Maintain statistical spreadsheets and progress notes.
  • Remain up to date with changes in Medicaid and Social Security Disability benefits.
  • Attend all scheduled staff meetings and staff training as applicable.
  • Adhere to all state and federal privacy regulations.
  • Participate in quality assurance and quality improvement activities.
  • Represent BEST at community meetings or events as directed.
  • All other essential functions and responsibilities deemed necessary and appropriate by your supervisors. 

Family Care Program Manager Responsibilities:


  • Joint responsibility with the program leadership team for compliance of Family Care residences with the OPWDD regulations.
  • Ensure compliance with written policies and procedures relative to obtaining, reviewing, evaluating, and verifying the background of, and information provided by applicants on LS 22 Application for Family Care Home Certification.
  • Coordinate and supervise the screening and selection of individuals appropriate for the Family Care Program. In this selection process.
  • Schedule and coordinate the orientation meeting.
  • Ensure that providers receive copies of all regulations, a copy of the Family Care Manual, any updated policies, an original copy of the operating certificate, and other information pertinent to the Family Care Program, as well as satisfying all requirements for training, physical plant, fire, safety, the State Central Registry and the Department of Criminal Justice Services.
  • Ensure that the Family Care Home Liaison home visits the Family Care provider, on a monthly basis, visits are documented on Form 239 and reviewed by the Assistant Director for DDS.
  • Maintained 14 NYCRR Part 687 regulations which include at least two (2) inspections annually and one must be unannounced, using Form 238.
  • Monitoring of the Behavioral Intervention Specialist and Family Care nurse records to ensure in compliance with OPWDD and The Salvation Army regulations.
  • Complete quarterly reviews of the individual’s records to ensure OPWDD and The Salvation Army regulations are being followed.
  • Complete quarterly visits to all family care programs to ensure quality services are being provided and maintained.
  • Ensure the timely recertification of all existing Family Care homes and provide recertification packet to appropriate staff.
  • Ensure each individual, are being provided and/or assisted in skill development in areas such as activities of daily living, domestic living, recreation and socialization as needed.
  • Ensure transporting of the individuals to and from programs, community inclusion activities, medical appointments, home visits and all other activities as needed.
  • Schedule and coordinate all Training that is required by all governmental bodies.
  • Attendance standards: Monday thru Friday 9:00 AM to 5:00 PM and at the discretion of the Director of DDS.
  • Ensure that a current record is maintained for each of the Family care providers. The Family Care Program Manager must ensure that the record is accurate and updated as needed.
  • Ensure that each individual living in Family Care has obtained a non-driver photo identification card issued by the NYS Department of Motor Vehicle Department.
  • Ensure the investigations of all incidents, and/or allegations of abuse, and neglect consistent with NYS Justice Center guidelines. Ensuring that all incidents are inputted into The Salvation Army Navigator reporting system which is used for all incidents pertaining to the Family Care program.
  • Monitoring of the Family Care individual’s finances and payments to all Family Care providers.
  • Monitoring and ensuring that all budgets and inventories are monitored and up to date.
  • Work with all governmental bodies making sure that payments for home modifications, provider, and other reimbursements are made in a timely manner.
  • Ensure that each prospective Family Care provider receives thirty (30) hours of training prior to issuance of the operating certificate.
  • Ensure that each Family Care provider receives ongoing training as required and that the training is based on the specialized needs of the individuals or needs of the provider.
  • Monitoring and approving, of all trial visits, substitute provider services and therapeutic leave.
  • Coordination and completion of respite (i.e., camp, vacation, and emergency).
  • Other duties assigned by The Salvation Army.
  • Awareness of and sensitivity to the cultural and socioeconomic charterisitics of the persons and population served.
  • The essential functions for the job include but are not limited to, the duties on the job description.


  • Bachelor Minimum Graduate Degree Preferred in Human Services or related field.
  • 3+ Years Administrative and Supervisory experience
  • Qualified Intellectual Developmental Personnel (Q.I.D.P)
  • One year experience working with the foster care or family Care population.
  • First Aid/CPR Certified
  • Must be on call 24hours 7 days per week.
  • A Valid Driver’s License is required
  • (Must be able to drive large vehicle which consisted of wheelchair or 15 seated van).


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