Membership Service Lead

Full-Time, 35 hours per week

Pay Rate: Up to $18.00 per hour

The Salvation Army’s Ray & Joan Kroc Community Center is hiring and offers the following benefit package to part-time employees:

• Generous paid time off every year that includes: holidays, vacation time and sick time
• Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week)
• Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance
• Most importantly – a job with a good purpose!

Qualifications

• High School Degree or Associates Degree in Business preferred  
• Experience in Customer Services and Sales.
• Previous cashier and/or customer service experience helpful.
• 6 months to 1 year of management experience
• Must have or be able to acquire within the first 30 days of employment a First Aid & CPR certification.
• Must have the ability to work and relate well with people.
• Must be able to read, write and communicate in English.
• Must be able to lift and carry 40 lbs.
• Computer software application experience helpful. Ability to use new software programs with basic training.
• Ability to communicate effectively with clientele and staff.
• Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Must be able to work independently, with minimal supervision.
• Must have strong verbal and written communication skills.
• Be a team player.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Excellent telephone skills.
• Proficient typing skills.
• Maintain a professional attitude and approach to problem solving.

Membership Service Lead responsibilities include but not limited to: selling and/or verifying memberships through POS system, providing information and answering questions about available programs. This position assumes a leadership role for the Customer Service Associate role and takes on certain responsibilities in the absence of the Sales Manager.