The Salvation Army

Membership Service Lead

Job Locations US-MA-Dorchester
Job ID
Member Services
Regular Full-Time


Membership Service Lead

Full-Time, 35 hours per week

Pay Rate: Up to $18.00 per hour


The Salvation Army’s Ray & Joan Kroc Community Center is hiring and offers the following benefit package to part-time employees:

  • Generous paid time off every year that includes: holidays, vacation time and sick time
  • Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week)
  • Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance
  • Most importantly – a job with a good purpose!


  • High School Degree or Associates Degree in Business preferred  
  • Experience in Customer Services and Sales.
  • Previous cashier and/or customer service experience helpful.
  • 6 months to 1 year of management experience
  • Must have or be able to acquire within the first 30 days of employment a First Aid & CPR certification.
  • Must have the ability to work and relate well with people.
  • Must be able to read, write and communicate in English.
  • Must be able to lift and carry 40 lbs.
  • Computer software application experience helpful. Ability to use new software programs with basic training.
  • Ability to communicate effectively with clientele and staff.
  • Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
  • Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
  • Must be able to work independently, with minimal supervision.
  • Must have strong verbal and written communication skills.
  • Be a team player.
  • Ability to work in a fast-paced environment and maintain poise under pressure.
  • Excellent telephone skills.
  • Proficient typing skills.
  • Maintain a professional attitude and approach to problem solving.

Membership Service Lead responsibilities include but not limited to: selling and/or verifying memberships through POS system, providing information and answering questions about available programs. This position assumes a leadership role for the Customer Service Associate role and takes on certain responsibilities in the absence of the Sales Manager.


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