The Salvation Army

Mohawk Valley Region Senior Case Manager

Job Locations US-NY-Utica
Job ID
Social Services
Regular Full-Time


Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!


Our Full-time opportunities offer:

  • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
  • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition program
  • Eligibility for the Federal Government's Public Student Loan Forgiveness Program

Some of these benefits are also available to Part-time employees as well!



The Senior Case Manager is a highly skilled position; responsible for the supervision of multiple Mohawk Valley Region case managers, who will be providing basic needs assistance (i.e. food pantry), emergency/direct client assistance, longer recovery and Pathway of Hope case management and health homes care management (children/adults). In addition to the supervision of staff, this position will also be responsible for providing these services directly to clients (in a reduced capacity).



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Provide ongoing supervision and administrative oversight for Mohawk Valley region case managers.
  • Plan, coordinate and facilitate caseworker staff meetings to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements.
  • Assist in recruiting, interviewing and training of new employees directly involved in Emergency Assistance, Care Management, and Pathway of Hope.
  • Provide casework orientation and training for new caseworkers or interns.
  • Attend inter-agency meetings and participate in local networks, as appropriate with local staff.
  • Ensure quality of POH and Care Management planning, implementation, communication, and data reporting.
  • Ensure the accuracy of data entry into the database.
  • Coordinate with Corps for scheduling of Basic and Emergency needs assistance/Pathway to Recovery and act as liaison between Mohawk Valley region Corps for consistency of care.
  • Provide supervision for social work student interns, as requested and/or assigned.
  • Provide intensive home based case/care management to children, individuals and families per program guidelines.
  • Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.
  • Responsible for actively pursuing referrals for the program, opening cases and completing collaborative and comprehensive assessments, including a person-centered Plan of Care.
  • Assist individuals/families in the acquisition and maintenance of public benefits e.g., financial, educational, social, and community services.
  • Maintain records in multiple databases.
  • Coordinate with local The Salvation Army Corp officers and Service Units in the Mohawk Valley Region.
  • Participate in mandatory and optional training.
  • Participate in supervision.



Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.


• Bachelors Degree in Human/ Services Field with a minimum of four of experience in Social Services Field. Master’s Degree in Social Work with a minimum of 1 year experience preferred.
• Relevant experience in serving children and families in child welfare, crisis situations, developmental disabilities, behavioral health, primary health care, or social services
• Experience coordinating and participating in team settings
• Solid writing and verbal communication; good documentation skills.
• Work effectively and knowledgeably across a broad spectrum of cultural, ethnic, and racial communities
• Ability to work in an effective and focused manner when self-directed and beyond immediate oversight
• Ability to deliver family-driven, youth-guided services
• Knowledge of community resources and counseling/social work practices with high risk populations.
• Requires computer proficiency including word processing skills and the ability to provide culturally competent practice
• Must have valid driver’s license that meets The Salvation Army insurance requirements
• Must have regular access to a vehicle to provide home visits and outreach services
• Provide assistance and /or intervention with children
• Perform all duties associated with job responsibilities

The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, age, religion, disability status, sexual orientation, veteran status, or any other New York State or federally protected characteristic


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