The Salvation Army

Resident Assistant

Job Locations US-NY-Syracuse
Job ID
Social Work
Compensation Min
USD $14.50/Hr.
Regular Part-Time


Resident Assistant

Part-Time 20 hours per week, Hourly Non-Exempt

Emergency Family Shelter

The Salvation Army, Syracuse Area Services


Overview:  We are hiring!  We are seeking individuals with a passion for helping others, and a desire to do the most good in our community.

The position of Resident Assistant will work at the Emergency Family Shelter.  They are responsible for and assigned to insure a safe, secure, comfortable and supportive environment for Families that are in need of Emergency Shelter.  The Shelter is open 24 hours a day, 7 days per week.




Essential Job Duties:

  •  Supervise the individuals in the Emergency Family Shelter Program by coaching on program policies/rules along with consequences for violation of the program policies/rules.
  • Address immediate basic needs for families entering the Family Shelter including introducing the family to the facility, houses schedule, program rules and staff.
  • Provide supplies to meet basic needs such as snack/meal, linens, lock for cabinet and hygiene supplies.
  • Provide conflict resolution, crisis intervention and supportive counseling as needed.
  • Assist Case Managers in working with residents on their Individual Service Plans. Promote activities to increase competence with activities of daily living, parenting skills and independent living skills.
  • Plan, conduct and monitor social group/recreational activities and other special events (in consultation with RM Supervisor).
  • Maintain statistical accountability. Provide clear and concise individual case narratives and log entries. Maintain up to date daily log/census.
  • Complete shift specific support services such as chore assignments, intake packets, etc.
  • Maintain communication shift-to-shift in staff journal.
  • Answer telephone and respond to inquiries. Provide resources and referrals for 24 hours crisis line.
  • Conduct regular (at least once/week) facility safety checks, including bedroom checks. Communicate any needs (maintenance or repairs) in the communication journal. Any immediate safety concerns will be addressed immediately. Monitor fire/security/tank alert alarm system.
  • Attend mandatory staff meetings and required training sessions.
  • Participate in On-Call duties as required.
  • Transport resident families, only when approved by supervisor or program director.
  • Conduct basic intake and complete forms for entry into program, if Case Manager is not available. Assist with HMIS ServicePoint data entry, if needed.
  • Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.


Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.




  • Associates Degree is preferred.
  • One – Two years of experience working in Human Services and/or shelter setting is preferred.
  • Work, Volunteer and/or Internship experience within the Behaviorial Health/Human Services areas.
  • PC skills to include MSWord & Internet
  • Ability to achieve and maintain CPR Certification
  • Ability to diffuse crisis situations both within team settings and independently.
  • Ability to document program events and carry out scheduled or spontaneous tasks

EEO Statement:

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is

free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity,

gender expression, or any other characteristic protected by law.



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