The Salvation Army

Resident Manager

Job Locations US-NY-Syracuse
Job ID
Human Services
Compensation Min
USD $12.50/Hr.
Compensation Max
USD $12.66/Hr.
Regular Part-Time


Resident Manager

Youth Services-State Street Apartments

Part-Time, Hourly position 


To provide 24/7 coverage including weekends and holidays; Responsible for the supervision of residents and the general management of the program; Ensures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies/procedures of the program and agency.



Essential Duties:

  • Supervise house routine, including supervision or assistance with chores, providing clients’ access to medications and recording same, supportive listening and creating an atmosphere of acceptance and understanding.
  • Assist Case Manager and Case Aide in working with residents on their individualized service plan(s).
  • Promote activities to increase competence of independent living skills.
  • Monitor social group activities, assist with recreational activities and other special events.
  • Provide transportation as needed.
  • Orient new residents to the program.
  • Assist with practical needs to establish residency and create a comfortable living environment.
  • Provide conflict resolution, crisis intervention, and supportive counseling as needed.
  • Supervise residents and maintain adherence to resident agreements.
  • Council and impose consequences per specified SSA protocols.
  • Complete cleaning/maintenance duties and shift specific support services.
  • Supervise/assist clients in chore activities as needed.
  • Maintain statistical accountability and provide clear and concise individual case narratives and log entries for all residents.
  • Maintain communication shift-to-shift in Communication Log.
  • Attend mandatory staff meetings, all required training sessions, and case review meetings.
  • Answer telephone and respond to telephone inquiries.
  • Monitor building security.
  • Inform Program Manager of any necessary maintenance repairs.



  • High school diploma or equivalent.
  • More than one year of experience working with adolescents or young adults.
  • Valid driver’s license that meets The Salvation Army insurance requirements is preferred.
  • Ability to achieve and maintain CPR Certification
  • Ability to diffuse crisis situations both within team settings and independently.
  • Ability to document program events and carry out scheduled or spontaneous tasks
  • Capable of applying all assigned training topics.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.



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