The Salvation Army

Pathway of Hope Regional Case Manager- Mercer & Lawrence County

Job Locations US-PA-New Castle
Job ID
Service Worker
Regular Full-Time


Support local families on their journey from crisis to stability! Interview, assess, collect client data, collaborate with Corps Ministry Teams and community partners to formulate a personalized plan of action for client families. Must be able to work with clients who are involved with other social service systems, mental health and adults in crisis. Will be serving the Sharon, Greenville, and New Castle area. 


  • Reports directly to the Pathway of Hope Director and Corps Officers.
  • Must be conversant in all Pathway of Hope methodology.
  • Work as a team member with Corps Ministry Teams to select viable client families to participate in Pathway of Hope.
  • Work closely with Corps Ministry Teams to form an interdisciplinary team to empower family clients to move from crisis to stability.
  • Maintain a Pathway of Hope specific caseload of at least 6 active families, starting in the 6th month of employment. Seek out new families when graduating or exiting current Pathway of Hope families. Communicate with Pathway of Hope Director if caseload expectation is not maintained for over 1 month.
  • Maintain weekly contact with Pathway of Hope families and log case/care management and all client interactions via ServicePoint within 48 hours.
  • Maintain all statistical reports, case notes, and client assessments as pertains to Pathway of Hope via ServicePoint software.
  • Work closely with Corps Ministry Teams to encourage client families to participate in the holistic program of The Salvation Army.
  • Process Pathway of Hope forms, i.e., recording and maintaining client files according to Salvation Army standards.
  • Must familiarize self with community resources and existing, as well as, potential collaborative partners.
  • Attend Social Service and/or Pathway of Hope Department Meetings and service provider agency meetings as requested by Pathway of Hope Director or Corps Officers.
  • Attend board meeting, community meeting, or trainings as requested by Corps Officers and/or POH Director.
  • Network with service provider agencies.
  • Conduct research into community organizations and businesses for possible Social Services partnerships and volunteers; create and maintain these partnerships.
  • Strictly adhere to Salvation Army policies pertaining to confidentiality, release of information, and retention and/or destruction of records.   If client files are subpoenaed, the Corps Officer will be notified immediately. He/she will notify the General Secretary who will decide how to proceed. Files are not to be released except on instruction by the General Secretary.
  • Work closely with POH Director, Corps Officers, and the Development Department as grant and fundraising opportunities arise.


  • Bachelor’s Degree in Social Work or related discipline preferred.
  • At least 2 to 5 years of experience in social work or related field preferred.
  • All three PA Clearances required upon employment and thereafter upon renewal date: PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history.
  • PA Mandated and Permissive Reporting


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