The Salvation Army

Resident Assistant

Job Locations US-NY-Syracuse
Job ID
Social Services
Compensation Min
USD $13.50/Hr.
Compensation Max
USD $14.50/Hr.
On-Call/As Needed


Resident Assistant

On-Call Team, Emergency Family Shelter

*Multiple Openings Available*

The Salvation Army, Syracuse Area Services


Position Overview:
We are seeking candidates who are interested in joining our On-Call Team assigned to the Emergency Family Shelter

Several On-Call positions are available for the position of Resident Assistant.
The Shelter's schedule is 24/7 and flexibility to fill in on weekends if needed is preferred.

However, there can be schedule availability throughout the week, 1st, 2nd & Overnight Shift schedules.
We do request that each member of our On-Call Team commits to a minimum of 2 shifts/month.

The Shelter's Work Schedule is set at least one month in advance and the On-Call Team is presented with the available shifts that need to be filled at that time.




The Resident Assistant is responsible for providing coverage in our Emergency Family Shelter, open 24 hours a day, 7 days per week.

In this role you are charged with insuring that our clients are safe, secure, comfortable, and supported in a manner consistent with the philosophy, policies, and procedures of the program and agency.


Essential Duties:

  • Address immediate basic needs for families entering shelter including orienting family to facility, house schedule, program rules and staff.
  • Provide supplies to meet basic needs such as snack/meal, linens, lock for cabinet and hygiene supplies.
  • Provide conflict resolution, crisis intervention and supportive counseling as needed.
  • Assist Case Managers in working with residents on their Individual Service Plans.
  • Promote activities to increase competence with activities of daily living, parenting skills and independent living skills.
  • Plan, conduct and monitor social group/recreational activities and other special events (in consultation with RM Supervisor).
  • Complete shift specific support services such as chore assignments, intake packets, etc.
  • Maintain communication shift-to-shift in staff journal.
  • Answer telephone and respond to inquiries. Provide resources and referrals for 24 hours crisis line.
  • Conduct regular (at least once/week) facility safety checks, including bedroom checks.
  • Communicate any needs (maintenance or repairs) in the communication journal.
  • Any immediate safety concerns will be addressed immediately.
  • Monitor fire/security/tank alert alarm system.
  • Attend mandatory staff meetings and required training sessions.
  • Conduct basic intake and complete forms for entry into program, if Case Manager is not available.
  • Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.


Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.





  • High School Diploma or GED equivalent
  • Associates degree preferred.


  • One(1) to Two(2) years of experience within Human Services, preferably Shelter setting.
  • CPR Certification:  ability to achieve and maintain.
  • Crisis Intervention:  able to diffuse a crisis situation(s) independently and within a team.
  • Administrative:  document program events and carry out scheduled and as identified tasks.

Additional Requirements:

  • Valid NYS Driver License that meets The Salvation Army Insurance requirements

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law





Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed