The Salvation Army

Emergency Assistance/Pathway of Hope Case Manager

Job Locations US-NY-Geneva
Job ID
Social Services
Regular Part-Time


Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!


Our Full-time opportunities offer:

  • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
  • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition program
  • Eligibility for the Federal Government's Public Student Loan Forgiveness Program

Some of these benefits are also available to Part-time employees as well!




The position will be responsible for the management of the food pantry, emergency/direct client assistance and provide POH case management services to families identified through the Emergency Assistance Program, (EFA).




Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Maintain client files, client data base and record keeping
  • Monthly statistical reporting
  • Identify eligible and interested families for POH program and complete all POH required case file/documentation
  • Responsible for general operations of EFA, scheduling/tracking of volunteers to assure pantry services is covered, order and inventory of food in the pantry, engage volunteers and assign their responsibilities and monitor their work, direct food pantry operations in the absence of volunteers, and accept donations of in-kind resources; food, etc.
  • Client intake for assistance, provide eligible vouchers for emergency assistance, and short-term case management including assessment, services planning and community referrals. Services involve in person, on-line and/or telephone interventions for individuals and families from Ontario and Yates counties.
  • Assist with seasonal services including Holiday Assistance, Long Point Camp, Back to School, etc.
  • Provide POH services for 3-5 families at a time, long term support, meeting with clients at least monthly, following program model and requirements, developing individuals service plans and client goals, make needed referrals for community resources, and represent the program/corps in the community.
  • Assist with community engagement including; food link, city/county agencies, UW, etc
  • Identify community needs and gaps and work with corps officers on strategies to address them
  • Other duties as assigned


Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.



• Strong interpersonal and communication skills, with a customer service orientation
• Ability to read/comprehend required documents
• Able to work in an active office environment
• Position requires standing, walking, pushing, bending, kneeling and the ability to reach above the shoulder
• Able to think critically and determine appropriate steps to assure task completion/follow directions
• By-lingual preferred (Spanish)


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