The Salvation Army

Case Manager - Zelma George

Job Locations US-OH-Cleveland
Job ID
Social Services
Compensation Min
USD $15.00/Hr.
Compensation Max
USD $15.00/Hr.
Regular Full-Time



Case Manager’s main duty is to provide case management services to the residents of ZG Family Emergency Shelter.




This position will pay $15.00/hr





  • Provide direct service to all assigned clients consistent with ethical social work practice as described in the NASW Code of Ethics.


  • Comply with all the requirements for licensure in the State of Ohio Counselor and Social Worker Board as set forth in the Ohio Revised Code.


  • Screen for appropriateness of services. Conduct intakes in compliance with McKenny Vento’s definition of homelessness and HUD’s definition of chronic homelessness on an as-needed basis; review shelter policies and procedures.


  • Assess client’s needs and employability. Complete and assure accuracy of all required forms, including but not limited to United Way, HUD and Self Determination forms.


  • Follow current admission policy regarding new admits and transferring of clients to other rooms as it pertains to hygiene and handling of clothing.


  • Develop an Individual Service Plan (ISP) with the client. Refer clients to appropriate mainstream services.  Provide on-going assessment and services.


  • Provide weekly counseling and other supportive services as needed.


  • Maintain timely progress notes on all services provided. Progress notes are to be completed at or close to the time of service.


  • Assure confidentiality of client information and records, except when failure to disclose would be a violation of the law. Obtain releases of information from the client when sharing information.


  • Refer clients to Mental Health Services (216-623-6888) if they present as a risk to themselves or others. Refer clients to Children and Family Services (216-696-KIDS) when there is suspected abuse or neglect of children.


  • Conduct at least one group meeting per week with clients based on HUD agreement.


  • Resolve all issues in person concerning clients as indicated on the incident reports or special reports.


  • Assure safety of all residents and staff by contacting Security and/or 911 in emergencies. Assist with de-escalation when needed, especially if it involves your assigned client.  Implement the Facility Emergency Evacuation Procedure (FEEP) as required.


  • Issue violation points; bring severe behavioral issues and potential discharges to the Program Manger’s attention to help problem solve.


  • Attend all mandatory meetings and trainings.


  • Perform other duties as assigned by the Program Manager or Executive Director.




Associate/Bachelor degree in Social Service field required for a case manager.

  • Previous experience working with children and families preferred.
  • Knowledge and compliance with the NASW Code of Ethics.
  • Knowledge of community resources.
  • Must be able to routinely lift and carry boxes weighing 50 pounds or more.
  • Must be able to use stairs, when necessary, for building evacuations, drills or during elevator maintenance.
  • Good assessment and strong judgment skills.
  • Good communication skills including good grammar, spelling and legible handwriting.
  • Computer literate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status




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