The Salvation Army

Youth Rapid Rehousing Case Manager

Job Locations US-CT-Waterbury
Job ID
Social Services
Regular Full-Time


Location/Department:  Waterbury Corps & Family Shelter (Waterbury, CT)

Status: Non-exempt, Full-time

Schedule: Mon, Wed, Thurs, & Fri; 8:30 am – 4:00 pm & Tues; 11:00 am – 7:00 pm


Scope & Purpose of Position: To support and guide youth, ages 18-24, along the path to safe, secure, and permanent housing.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Assist youth leaving Waterbury shelters in locating decent, affordable housing.
  • Take referrals from the housing placement committee directly from the Coordinated Access Network (CAN).
  • Provide support and follow-up services to youth leaving the shelters and to their landlords in order to establish and maintain rental stability.
  • Provide ongoing intense case management to the youth accepted into the program for the duration of their enrollment.
  • Assist youth in registering for and securing placement in training classes of their choice regarding employment and education.
  • Communicate with staff of referring shelters regarding program services.
  • Visit all shelters within the CAN geographic area regularly for screening, outreach to youth. to provide tenant education, etc.
  • Identity, screen, and enroll eligible individuals.
  • Establish rapport with landlords and the Housing Authority to discuss landlord support needs and concerns, unit availability, etc.
  • Inspect housing units using HUD quality standards as guidelines.
  • Develop and maintain an updated list of available units.
  • Educate both youth and landlords as to tenant/landlord rights and responsibilities.
  • Facilitate the relationship between tenants and landlords.
  • Provide crisis intervention as needed.
  • Develop and implement a monthly schedule for outside resources to encourage and educate youth on specific community resources.
  • Develop a Housing Service Plan with enrolled youth within three working days of initial enrollment, assure plan implementation, and update plans as appropriate.
  • Network with human services agencies to coordinate support to enrolled youth.
  • Visit youth in their homes for support of housing stability.
  • Maintain accurate and up to date files and records to include required documentation and confidential case management notes.
  • Be knowledgeable of all HUD definitions and requirements for both ESG assistance and CT RRP assistance.
  • Network with CT ESG Provider and CT Coalition to End Homelessness to request financial assistance to eligible clients for RRP services and coordinate handling of third party payments to vendors.
  • Complete statistical reports as requested in a timely manner.
  • Survey youth and landlords to measure satisfaction with housing support.
  • Participate in program development and implementation with other "At Home Connecticut" agencies and with the Connecticut Department of Social Services as requested by supervisor.
  • Attend and participate in meetings necessary to your job title, as requested, as well as staff meetings as scheduled by supervisor or the Corps Officers.

Supervisory Responsibilities:


Does this job have supervisory responsibilities: ___ Yes _x__ No


  • Bachelor’s Degree in human services or a minimum of two years of experience in a related field is required.
  • Bilingual in English and Spanish is preferred.
  • Knowledge and proficiency in Microsoft Office programs, particularly Excel and Word.
  • Good interpersonal, organizational, and oral/written communication skills.
  • Demonstrate excellent ability to engage with diverse populations.
  • Ability to function independently, with excellent time management skills.
  • Communicate clearly both verbally and in writing.
  • High energy level and solid work ethic.
  • Ability to respond to changing conditions.
  • Work well in a team atmosphere.
  • Must have a valid Connecticut driver’s license.
  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Work Environment/Physical Demands:



Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance




Lift up to 20 pounds




Lift up to 50 pounds












Use hands




Use sight/vision




Walk, bend, kneel





Benefits of Working for The Salvation Army

The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week.

  • Health benefit plans for single or family medical coverage
  • Family wellness program
  • Prescription drug plan
  • Dental, vision, and hearing benefits
  • Telehealth/on-line doctor visits
  • Basic and voluntary term life insurance
  • Short term disability coverage and optional long term disability coverage
  • Supplemental insurance coverage options
  • Flexible spending accounts for health care and dependent care
  • Employer-funded pension plan
  • Tax-deferred annuity plan
  • Educational assistance
  • Paid holidays, vacation, sick, personal, bereavement, jury duty, marriage, and military leave

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Divisional Headquarters Vision Statement:

The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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