The Salvation Army

  • Pathway of Hope Director

    Job Locations US-PA-Carnegie
    Job ID
    Social Work
    Regular Full-Time
  • Overview

    Works collaboratively with corps ministry teams within the corps cluster(s) as well as the Program Secretary (PS) and is responsible for the oversight and supervision of overall casework services offered to families through Pathway of Hope (POH). Will work collaboratively with the PS and the Territorial POH Manager to support the implementation of POH’s objectives including training of corps ministry team members involved in POH, collection of data, and reporting on outcomes. Shall provide guidance to support the direct service, community resource development and casework consultation to ensure the full implementation of POH within the assigned corps cluster(s).

    Interview, assess, collect client data, collaborate with Corps Ministry Teams and community partners and formulate a plan of action appropriate to move the client families from crisis to stability. Must be able to work with client families who are involved with other social service systems, mental health and families in crisis.



    • Reports directly to the Program Secretary (PS).
    • Provide guidance and promotes the spiritual dimension of The Salvation Army social service programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries.
    • Must be conversant in all Pathway of Hope methodology.
    • Provide ongoing supervision and administrative oversight in the implementation of POH.
    • Provide direct case consultation, technical assistance and supervision to caseworkers/case managers and interns.
    • Assist with POH special events and seasonal programs as requested.
    • Prepare monthly reports on the POH progress and status for the Territorial POH Project Manager and PS.
    • Completes monthly audits on POH cases in Servicepoint and provides the information to THQ
    • Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist the PS and Development Department in securing additional local funding.
    • Assists Development in grant writing where grants are specific to POH and participates in the grant writing process when grants are identified and fit the POH model. Also, provides the necessary documentation and information for all followup or grant reports due as a result of being awarded a grant.
    • Plan and implement POH fundraisers with the help of Development as directed by the PS
    • Ensure accuracy of data entry into the database.
    • Oversee annual POH evaluations/outcomes measurement for corps cluster(s) and complete summary/review report to Territorial POH Project Manager and PS as requested.
    • Report any POH implementation challenges and work with the PS and Territorial POH Project Manager to develop an action plan to address program development needs.
    • Maintain the POH database which consolidates program data across corps and update information as needed.
    • Plan, conduct, and/or participate in POH workshops and other training events at the Territorial, Divisional or local level as requested.
    • Works along side Corps Officers to screen potential POH staff and participates in the interviewing phase of staff
    • Responsible for posting open positions for POH, interviewing, and providing direct oversight to POH case managers
    • Trains all incoming POH staff members and provides documentation to THQ
    • Work as a team member with Corps Ministry Teams to select viable client families to participate in Pathway of Hope and ensures Corps Ministry team is identifying families for POH Case Managers.
    • Work closely with Corps Ministry Teams to form an interdisciplinary team to empower client families to move from crisis to stability to a greater level of self-sufficiency.
    • Work closely with Corps Ministry Teams to encourage client families to participate in the holistic program of The Salvation Army.
    • Processing of POH forms, i.e., recording and maintaining client files according to Salvation Army standards.
    • Must familiarize self with both existing community resources and potential collaborative partners.
    • Attend Social Service Department Meetings and service provider agency meetings as requested by PS.
    • Network with service provider agencies.
    • Conduct research into community organizations and businesses for possible Social Services partnerships and volunteers; create and maintain these partnerships.
    • Salvation Army policies pertaining to confidentiality, release of information, and retention and/or destruction of records must be strictly adhered to. If client files are subpoenaed, the Corps Officer will be notified immediately. He/she will notify the General Secretary who will decide how to proceed. Files are not to be released except on instruction by the General Secretary.
    • Maintain all statistical reports as pertains to Pathway of Hope and ensures that monthly stats are input at the Corps level.
    • Substitute as a case manager for POH families when staff are unavailable due to vacations, family leave, staff turnover, etc. in order to provide continued care for POH families in the program.
    • Provides direct service and acts as Case Manager to caseload assigned to Director



    • MSW Degree in Social Work or related discipline.
    • At least 2 to 5 years of experience in social work or related field.
    • Two – five years of supervisory experience preferred.
    • All three PA Clearances required upon employment and thereafter upon renewal date: PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history.



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