The Salvation Army

  • Case Manager

    Job Locations US-PA-Reading
    Job ID
    Community and Social Services
    Compensation Min
    USD $14.85/Hr.
    Compensation Max
    USD $22.25/Hr.
    Regular Full-Time
  • Overview

    Position: Case Manager

    Department/Location:   Supportive Housing, Reading, PA Corps

    Availability of Position: Immediately

    Schedule: Full-Time; Monday-Friday 8:00 AM - 4:30 PM

    Reporting Relationship: Supportive Housing Supervisor

    Salary and Grade: $14.85-$22.25 per hour; 75 Non-Exempt


    The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

    • Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
    • Employer funded Pension Plan (company contributions begin after 1 year of employment)
    • Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
    • Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
    • Flexible Spending Accounts
    • Remitted Tuition Program
    • Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
    • Most importantly – a job with a good purpose!


    Position Overview:

    Responsible for providing all necessary case management services and referrals to families and individuals participating in our Supportive Housing Program, provide housing locator services and perform outreach services to marginalized persons.  Represent TSA on community panels and coordinate service efforts with partner agencies.



    1. Assist participants to find suitable housing
      1. Ensure properties meet established standards, perform rent calculations, process rental agreements and process rent/utility payments
      2. Negotiate rental rates to ensure compliance with HUD Fair Market Rental Value limits.
      3. Act as a housing locator on behalf of all housing department staff and programs.
    2. Support case work staff regarding professional social work procedures, case management duties, program management and implementation in coordination with the social services director and corps officers.
    3. Maintain case records on each participant including assessments, social history, service plan, progress notes and other supporting documentation as appropriate / directed 
    4. Conduct case management interviews with participants both in-home and in the office
    5. Focus on the employment needs of participants.
      1. Assistance with job search including resume development, employment application assistance, practice interviews and post interview debriefings
      2. Coach clients regarding workplace issues including good working relationships with supervisors and peers, time management, and enhancing skill levels
    6. Referrals to community-based services
      1. Mental health, substance abuse treatment services, etc.
    7. Responsible for ensuring that program participants have access to mainstream health and social service programs such as TANF, Medicaid, CHIP, SSI/SSD, Food Stamps, Work Force Investment Act, and Veteran’s Health care program.
    8. Assist participants to further enhance personal social support systems
      1. Community activities, children’s schools, faith communities, etc.
    9. Assist in presenting life skills training weekly (parenting, budgeting and personal finance, cooking/nutrition, conflict management, substance abuse, job readiness/search training, etc.
    10. Maintain client record using HMIS system
    11. Participate in community meetings and programs
    12. Represent The Salvation Army by serving on community social service outreach (Community Connections Project, QI committee, homeless coalition, etc.) in coordination with the social services director and corps officers.
    13. Assist clients in coordination of the move-in process as needed
    14. Administer the HUD Rapid Re-Housing program (interview & place clients through the case review process, provide case management and property location assistance, coordinate the internal management processes (rent payment, reporting statistics through HMIS and internal TSA processes as needed, etc.)
    15. Performs related duties as assigned.


    The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.



    • MSW; or BSW with related work experience, or equivalent education and experience in a related field.
    • LCSW preferred, but not required
    • Computer proficiency in Microsoft Excel, Word, PowerPoint – ability to learn HMIS, etc. as needed in the normal course of performing job duties
    • Hands-on experience developing case records, doing case interviews, and case management
    • This position requires an ability to learn about community resources and to share that information with program participants
    • Must possess good interpersonal skills, and have a willingness to work with disadvantaged families and individuals
    • Bilingual (English and Spanish) preferred, but not required
    • Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks prior to employment:   PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check along with renewals every five years.
    • Must have an understanding of and appreciation for the Mission of The Salvation Army.

    Contact: Please submit your resume and cover letter as instructed below.

    External candidates interested in this position please apply online at 

    Internal candidates interested in applying for this position please apply at   


    No Phone Calls Please.


    Released by the Divisional Human Resources Department on January 31, 2020

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.


    The Salvation Army’s Mission Statement

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

    Its message is based on the Bible.  Its ministry is motivated by the love of God.

    Its mission is to preach the gospel of Jesus Christ

    and to meet human needs in His name without discrimination.


    Requisition No. 1281


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