The Salvation Army

  • Caseworker

    Job Locations US-MA-Dorchester
    Job ID
    Social Services
    Regular Full-Time
  • Overview

    The Salvation Army Ray & Joan Kroc Corps Community Center is seeking a full-time Caseworker is to provide social services to clients seeking assistance. This position interviews, coordinates, and plans programs and activities to meet the various needs of clients by the utilization of local and state resources.


    •  Interviews clients, family members and other interested parties to assess needs for social services; gathers and evaluates information regarding employment history, housing situation, physical functioning, financial status, capacity for independent living and availability of domestic services; evaluates clients concerns and observes behavior; develops service plans and establishes case files.
    • Counsels clients on available resources, barriers to employment, independent living skills and other areas involving defined problems or concerns; explains procedures, rights and responsibilities.
    • Assists clients in identifying and obtaining basic services needed for independent living; identifies and makes referrals to a variety of public and community agencies providing food, shelter, clothing, medical, educational and other services; schedules client appointments; acts as client advocate in obtaining services.
    • Prepares narrative and statistical reports, documents and correspondences.
    • Serves as a point of contact to community agencies or contract service providers when programmatic issues arise.
    • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, and/or medical care.
    • Maintain case history records and prepare reports.
    • Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
    • Work with clients in finding such things as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
    • Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
    • Oversee food, seasonal and financial assistance as available.
    • Determine clients' eligibility for financial and Seasonal assistance.
    • Conduct social research and assist with grant writing to fund social service work.
    • Perform other duties as assigned and more appropriately defined in the operations manual
    • Represent The Salvation Army’s spiritual and social mission


    • Bachelor in Social Work (BSW) or preferred Masters in Social Work (MSW) or equivalent 
    • Must have 3-5 years of work experience in the social service field and case management
    • Have ability to work in an office with professional staff consisting of individuals with varying experience, competency and cultural backgrounds.
    • Have excellent computer skills and competency with Microsoft Office Applications and/or appropriate desktop applications.
    • Must have the ability to work and relate well with people.
    • Must be able to read, write and communicate in English.
    • Bilingual is preferred


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