The Salvation Army

  • Office Coordinator/Children’s Health Home Care Manager 1

    Job Locations US-NY-Elmira
    Job ID
    Social Services
    Regular Full-Time
  • Overview



    To assist the Commanding Officer in all office procedures, property matters and assist the EFA Coordinator with casework services and volunteer activity


    Care Manager 1 (low acuity) provides outreach and enrollment services to children presumed to meet eligibility requirements of New York State’s Children’s Health Home program. They gather assessments and enter documentation that confirms eligibility and identifies areas requiring supportive services.  They work with children, families and service providers to create a comprehensive Plan of Health Care, identify additional service providers as necessary, and coordinate the continuing involvement of families and service providers in the execution of the plan.  Care Manager 1 documents progress and arrange for eventual transition between health homes as necessary, or from health homes to other levels of service following changes in eligibility.



    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Office Procedures:
    • Managing day to day operations of the general office: Ensuring the doors are open for Office and EFA hours; Receive the public on behalf of TSA and assist by directing to appropriate areas; Answer and direct all calls professionally; Check voice mail throughout the day, returning calls promptly
    • Records and processing forms to DHQ
    • Attending assigned meetings, community events and assisting with TSA public relation events
    • Immediately inform the CO of any public relations or media requests
    • Property Procedures:
    • Serving as liaison for vendors and building management.
    • Weekly inspecting the internal and external property for maintenance and safety regulations, immediately informing the CO of any risk management issues
    • Daily inspecting the vehicles for cleanliness, filled gas tank and ensure there is up to date insurance, inspection and registration
    • Ensuring the building is cleaned daily, preparing each room for health department, food bank, DHQ and other inspections and program needs
    • Service Procedures:
    • Providing support to the Emergency Family Assistance Coordinator
    • Assisting and filling in as needed with daily food distribution and Casework


    • Assist in Christmas Client intakes, organizing toys, clothing and other donations,

    helping with food baskets and toys set-up and distribution

    • Ensure Christmas Kettles and Christmas supplies are organized in the attic           
    • Children’s Health Home Care Manager 1
    • Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements
    • Responsible for actively pursuing referrals for the program for CCMP Leve 3 Counselor
    • Any other duties as assigned by the Commanding Officers


    Other Duties:  Please note this job description is not designed to cover or contain a comprehensive

     listing of activities, duties or responsibilities that are required of the employee for this job. 

    Duties, responsibilities and activities may change at any time with or without notice due to

    business needs.



    • Superior interpersonal skills using tact, patience and courtesy.
    • Excellent writing and verbal communication skills.
    • Excellent typing and computer skills including proficiency in Microsoft Word and Excel.
    • Highly organized with attention to detail and ability to manage several task simultaneously.
    • Valid driver’s license that meets The Salvation Army insurance requirements.
    • ServSafe Certification
    • CPR Certification
    • First-Aid Certification
    • Willingness to work as a team member


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