The Salvation Army

  • Lead Shelter Monitor

    Job Locations US-PA-Norristown
    Job ID
    Service Worker
    Compensation Min
    USD $13.00/Hr.
    Compensation Max
    USD $14.00/Hr.
    Regular Full-Time
  • Overview

    Position: Lead Shelter Monitor
    Location/Department: Norristown, PA Housing Department
    Availability of Position: Immediate (1 position available)
    Schedule: Full-Time evenings, overnight and possible weekends and holidays; flexible days and hour
    Reports to: Supervisor of Monitors
    Salary and Grade: $13-$14.00 per hour; 74 Non-Exempt


    The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:
    · Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
    · Employer funded Pension Plan (company contributions begin after 1 year of employment)
    · Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
    · Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
    · Flexible Spending Accounts
    · Remitted Tuition Program
    · Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
    · Most importantly – a job with a good purpose!


    About Us: The Salvation Army’s Norristown Family Residences provides a trauma informed emergency shelter that provides a Safe Haven for Homeless families and children throughout the County. The facility is staffed 24 hours a day, 7 days a week, with trained staff who work diligently to meet the basic needs of the clients.


    Position Overview: The Lead Monitor supervises the monitor staff and is responsible for scheduling, paperwork and compliance with guidelines.


    • Responsible for the day to day supervision of all monitors, consults with the Monitor Supervisor as needed.
    • Prepare and post a biweekly work schedule in accordance with policy for all monitors to ensure proper coverage of staff personnel, and when necessary perform on-call monitor duties.
    • Reviews the prior day’s shift log and makes entries in accordance with procedures.
    • Compiles monthly statistics for the program and on it’s participants as required by various reporting agencies.
    • Monitor all participants work assignments to ensure shelter rooms and common areas are in a high state of cleanliness.
      • Maintain shelter cleanliness by assigning chores to program participants.
      • Maintain cleaning, paper products, hygiene supplies, and laundry supplies in Shelter, as well as meal preparation and storage as directed.
      • Report any property issues to the Director of Housing Program and maintenance.
    •  Ensure that all monitors follow rules and procedures using Sanctuary Model practices.
    • Comply with regulations regarding safety, fire and health codes.
    • Take the lead in developing quarterly shelter staff meetings.
    • Assist in recruitment of participants for monitor positions.
    • Assist in in the intake process by reviewing the Rules and Responsibilities with new residents.
    • Prepare and enable clients to live independently in community after discharge from the program using Sanctuary Model practices.
    • Ensure all check out procedures are completed as directed by the Monitor Supervisor.
    • Maintain a working phone number and keep the Monitor Supervisor and Director of Housing Programs up to date with your contact information.
    • Performs related duties as assigned.

    The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.


    The Sanctuary Model: Maintain and uphold the principles and commitments of The Sanctuary Model. Attend all relevant and necessary trainings associated with Sanctuary. Complete S.E.L.F. group and exercise safety plan. Attend Community Meetings when possible to reinforce Sanctuary Model with residents. Create and maintain a safe environment for residents, staff and self. Create and promote a community that respects and embraces multi-cultural diversity. Create and promote a non-violent and non-judgmental environment. Refer residents to supportive services where applicable. Share behavioral patterns and concerns with residents especially concerning children. Assist residents with identifying stressors. Assist with processing loss.


    · High School Diploma plus a minimum of two years of successful work experience in Human Service Field or customer service.
    · Prior supervisor experience strongly preferred.
    · The ability to provide supervision for shift, CPR and Crisis Management Training, a plus.
    · Good verbal and written communication skills.
    · Basic level computer literacy and familiarity with Microsoft Word and Excel and Lotus Notes/Outlook for email.
    · Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check.
    · Must have an understanding of and appreciation for the Mission of The Salvation Army.


    Contact: Please send or fax your resume along with a cover letter including salary requirements to:

    The Salvation Army
    Emergency Housing Director
    533 Swede St.
    Norristown, PA 19401
    Fax: 610-275-1323
    Or go to:

    No phone calls please


    Released by the Divisional Human Resources Department on October 9, 2019.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.


    The Salvation Army’s Mission Statement
    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
    Its message is based on the Bible. Its ministry is motivated by the love of God.
    Its mission is to preach the gospel of Jesus Christ
    and to meet human needs in His name without discrimination.

    Requisition No. 1192


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed