The Salvation Army

  • Temporary Intake Worker

    Job Locations US-CT-Hartford
    Job ID
    Temporary Jobs
    Temporary Part-Time
  • Overview

    Location/Department: GHAS, Marshall House Hartford No Freeze Program (Hartford, CT)

    Status: Non-Exempt, Part-Time, Temporary


    Scope & Purpose of Position: Provides daily supervision, monitoring, reporting and technical support services to clients accessing no freeze programs; maintains appropriate records in addition to ongoing written and verbal communication with the supervisor in relationship to daily client activities; facilitates an emotional and physical environment conducive to enhancing positive client morale and stabilization.


    • Screen prospective residents for possible admission following Greater Hartford CAN cold weather protocol.
    • Authorize and complete requests for hotel stays per Marshall House and Greater Harford CAN cold weather protocol.
    • Contact area shelters to transfer clients from No Freeze Program to a more stable shelter placement.
    • Complete discharge procedure each day.
    • Complete intakes on households unable to be diverted/triaged to other shelters.
    • Assist with routine personal hygiene as needed (i.e. provide toiletries and instruct in their proper use).
    • During shift changes, brief staff on client issues or concerns.
    • Provide coverage for the facility by monitoring the doors and answering the phone.
    • Ensure there is always a 1:25 ratio for staff to adult residents. Staff must stay on duty until coverage arrives.
    • Perform all required shift tasks before the completion of each shift.
    • Keep staff area stocked with copies of all appropriate forms.
    • Explain and enforce No Freeze Program rules with residents by reviewing Warming Center Guest Expectations at intake and through consistent accountability of behavior and process monitoring.
    • Alert the Program Coordinator immediately of any concerns regarding parent/child interactions.
    • Report to all scheduled shifts on time and ready to perform duties. Make arrangements for coverage if unable to report to work and follow call-out procedures outlined by supervisor.
    • Assist in preparing meals/food for the No Freeze Program participants.
    • Properly dispose of leftover meals at the end of each shift.
    • Collect dirty linens in designated area to be laundered and assist with laundry when needed.
    • Provide Crisis Intervention and the necessary support and resources to residents when situations arise (i.e. police, Mobil Crisis, drug treatment programs, medical or fire emergencies, etc.).
    • Store, provide, and make available resident’s medication when necessary.
    • Provide a supportive, encouraging environment and one-on-one support to residents.
    • Document all referrals refused by the clients and complete regular, on-going entries in the log book.
    • Complete incident reports, as needed, and provide copies to the Program Coordinator, Case Manager and Incident Book.
    • In the event of a medical emergency or where an accident occurs on property, Intake Workers must call 911, arrange for medical attention, and completely document occurrence with an incident report.
    • Attend and participate in all mandatory staff meetings and trainings.
    • Maintain donations as instructed by the supervisor and store and distribute supplies to clients as needed. Obtain client signatures for all distributed donations.
    • Conduct security checks in and around the premises to ensure everyone’s safety. Log all security and fire checks on an hourly basis to maintain order in the facility.
    • Assist in cleaning and maintenance of the facility.


    • High School diploma or GED required.
    • Experience working with at-risk populations and/or persons experiencing homelessness preferred.
    • Must possess a valid driver’s license.
    • Must have a minimum availability of three shifts weekly.
    • Willing to work weekends, evenings (including overnights), and holidays is required.
    • Fluency in the English language is required. Spanish speaking ability preferred.
    • Sensitivity to cultural and socioeconomic characteristics of population served.
    • Commitment to empowering others to solve their own problems.
    • Conviction about the capacity of people to grow and change.
    • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
    • Ability to work collaboratively with other personnel, service providers, and professionals.
    • Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
    • Ability to work in a fast-paced environment and must work well under pressure.
    • Committed to working with the homeless population.
    • Ability to maintain confidentiality in all aspects of the work environment.
    • Basic computer knowledge of Microsoft Office.
    • Must be empathetic and caring.
    • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

    Work Environment/Physical Demands:



    Up to 1/3

    1/3 to 2/3

    Over 2/3

    Climb or balance




    Lift up to 20 pounds




    Lift up to 50 pounds












    Use hands




    Use sight/vision




    Walk, bend, kneel





    The Salvation Army Mission Statement:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Divisional Headquarters Vision Statement:

    The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


    An Equal Opportunity/Affirmative Action Employer:
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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