The Salvation Army

  • Resident Assistant Family Shelter - On-Call

    Job Locations US-NY-Syracuse
    Job ID
    2019-5957
    Category
    Social Services
    Type
    On-Call/As Needed
  • Overview

     

    Are you a night owl? Like to stay up at night AND you're looking for ways to give back to your community?


    Do you need to be home during the day but are interested in supporting families in need? Are you an insomniac with a heart for human service?

     

    If so, we have the job for you!!
    Several per diem positions are available at the Emergency Family Shelter as a shelter aide / resident manager.
    Aavailability throughout the week - must be flexible to fill in on weekends if needed.
    Minimum of 2 shifts/month, usually more.

     

    SCOPE AND PURPOSE OF POSITION:

    To provide coverage in our Emergency Family Shelter, open 24 hours a day, 7 days per week. Responsible for the supervision of residents and the general management of the program. Residence Manager insures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the program and agency.

    Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    •  
    • Supervise residents in the program including coaching residents on program policies and rules as well as potential consequences for violation of program policies/rules.
    • Address immediate basic needs for families entering shelter including orienting family to facility, house schedule, program rules and staff.
    • Provide supplies to meet basic needs such as snack/meal, linens, lock for cabinet and hygiene supplies.
    • Provide conflict resolution, crisis intervention and supportive counseling as needed.
    • Assist Case Managers in working with residents on their Individual Service Plans.
    • Promote activities to increase competence with activities of daily living, parenting skills and independent living skills.
    • Plan, conduct and monitor social group/recreational activities and other special events (in consultation with RM Supervisor).
    • Complete shift specific support services such as chore assignments, intake packets, etc.
    • Maintain communication shift-to-shift in staff journal.
    • Answer telephone and respond to inquiries. Provide resources and referrals for 24 hours crisis line.
    • Conduct regular (at least once/week) facility safety checks, including bedroom checks.
    • Communicate any needs (maintenance or repairs) in the communication journal.
    • Any immediate safety concerns will be addressed immediately.
    • Monitor fire/security/tank alert alarm system.
    • Attend mandatory staff meetings and required training sessions.
    • Conduct basic intake and complete forms for entry into program, if Case Manager is not available.
    • Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.
    • Supervise residents in the program including coaching residents on program policies and rules as well as potential consequences for violation of program policies/rules.
    • Address immediate basic needs for families entering shelter including orienting family to facility, house schedule, program rules and staff.
    • Provide supplies to meet basic needs such as snack/meal, linens, lock for cabinet and hygiene supplies.
    • Provide conflict resolution, crisis intervention and supportive counseling as needed.
    • Assist Case Managers in working with residents on their Individual Service Plans.
    • Promote activities to increase competence with activities of daily living, parenting skills and independent living skills.
    • Plan, conduct and monitor social group/recreational activities and other special events (in consultation with RM Supervisor).
    • Complete shift specific support services such as chore assignments, intake packets, etc.
    • Maintain communication shift-to-shift in staff journal.
    • Answer telephone and respond to inquiries. Provide resources and referrals for 24 hours crisis line.
    • Conduct regular (at least once/week) facility safety checks, including bedroom checks.
    • Communicate any needs (maintenance or repairs) in the communication journal.
    • Any immediate safety concerns will be addressed immediately.
    • Monitor fire/security/tank alert alarm system.
    • Attend mandatory staff meetings and required training sessions.
    • Conduct basic intake and complete forms for entry into program, if Case Manager is not available.
    • Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.

     

    Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.

    Qualifications

    SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS.

     

    • High school diploma or equivalent.   Associate’s Degree preferred,

    ·         One - two years of experience working in Human Services and/or shelter setting.

    ·         Valid driver’s license that meets The Salvation Army insurance requirements.

    ·         Ability to drive a 12 passenger van when necessary.

    ·         Ability to achieve and maintain CPR Certification

    ·         Ability to diffuse crisis situations both within team settings and independently.

    ·         Ability to document program events and carry out scheduled or spontaneous tasks

    ·         Capable of applying all assigned training topics

     

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