The Salvation Army

  • Resident Manager State Street Apts (On-Call)

    Job Locations US-NY-Syracuse
    Job ID
    Human Services
    On-Call/As Needed
  • Overview


    To provide 24/7 coverage including weekends and holidays; Responsible for the supervision of residents and the general management of the program; Ensures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies/procedures of the program and agency.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Supervise house routine, including supervision or assistance with chores, providing clients’ access to medications and recording same, supportive listening and creating an atmosphere of acceptance and understanding.
    • Assist Case Manager and Case Aide in working with residents on their individualized service plan(s).
    • Promote activities to increase competence of independent living skills.
    • Monitor social group activities, assist with recreational activities and other special events.
    • Provide transportation as needed.
    • Orient new residents to the program.
    • Assist with practical needs to establish residency and create a comfortable living environment.
    • Provide conflict resolution, crisis intervention, and supportive counseling as needed.
    • Supervise residents and maintain adherence to resident agreements.
    • Council and impose consequences per specified SSA protocols.
    • Complete cleaning/maintenance duties and shift specific support services.
    • Supervise/assist clients in chore activities as needed.
    • Maintain statistical accountability and provide clear and concise individual case narratives and log entries for all residents.
    • Maintain communication shift-to-shift in Communication Log.
    • Attend mandatory staff meetings, all required training sessions, and case review meetings.
    • Answer telephone and respond to telephone inquiries.
    • Monitor building security.
    • Inform Program Manager of any necessary maintenance repairs.
    • Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Syracuse Area Services Strategic Plan.


    Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.


    • High school diploma or equivalent.
    • More than one year of experience working with adolescents or young adults.
    • Valid driver’s license that meets The Salvation Army insurance requirements is preferred.
    • Ability to achieve and maintain CPR Certification
    • Ability to diffuse crisis situations both within team settings and independently.
    • Ability to document program events and carry out scheduled or spontaneous tasks
    • Capable of applying all assigned training topics




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