The Salvation Army

Residence Assistant- On Call

Job Locations US-NY-Buffalo
Job ID
Social Work
On-Call/As Needed


To provide assistance to the homeless population in a residential facility which serves single women, women with children, couples and custodial male parents with children.  Must be readily available and flexible to cover a variety of shifts, weekends and holidays.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Distribute client supplies.
  • Obtain meals from Golden Age Center for Shelter mealtimes.
  • Set-up for client meals and assist clients during mealtimes.
  • Clean-up and maintain areas after mealtimes.
  • Make wake-up calls to client rooms.
  • Attend to answering incoming phone calls.
  • Cover lobby desk duties.
  • Monitor second and third floor public areas.
  • Maintain storage rooms.
  • Report inventory needs to Shelter Director or Residence Manager.
  • Organize and submit vouchers and invoices for payment to Director.
  • Work closely with Shelter staff to assure client program activities.
  • Clean and supply all rooms upon discharge of clients.
  • Perform laundry duties including washing and folding linens.
  • Clean hallways, elevator and stairwells.
  • Perform light maintenance work as assigned.
  • Perform custodial duties as assigned.
  • Monitor facility and ensure that all common areas are free of hazard.
  • Work closely with staff to keep facility in good condition.
  • Maintain client safety and security including assistance with emergency evacuation and other special needs.
  • Maintain Shelter records including logs, rosters, inventory lists, supply orders, maintenance requests, etc.
  • Conduct monitored drug / alcohol testing.
  • Attend all staff meetings / trainings as directed.
  • Participate in all other duties and activities as requested or assigned.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.


  • High school diploma or equivalent.
  • Ability to achieve and maintain CPR Certification
  • Ability to diffuse crisis situations both within team settings and independently.
  • Ability to document program events and carry out scheduled or spontaneous tasks
  • Capable of applying all assigned training topics

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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