The Salvation Army

  • Homeless Prevention & Shelter Diversion Coordinator

    Job Locations US-CT-Hartford
    Job ID
    Social Services
    Regular Full-Time
  • Overview

    Location/Department: Greater Hartford Area Services, Marshall House Family Shelter (Hartford, CT)

    Status: Non-Exempt, Full-Time          

    Hours Per Week: 37.5
    Schedule: Monday- Friday 8:30am- 4:30pm, flexibility required to meet the needs of clients


    Scope & Purpose of Position:

    Assess clients referred by 211 and local agencies who are at risk of homelessness. Assist in preventing clients from experiencing homelessness due to a financial crisis with homeless prevention funds or assist in diversion from shelter through mediation and local resources when homeless prevention funds are not adequate to serve the needs of the client. Work in collaboration with the GH-CAN Diversion Center located at Mercy Housing, Hartford, CT. Work from the Diversion Center at least two days per week.


    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • Familiarize local community social service agencies and other appropriate sources with the Homeless Prevention and Shelter Diversion Program goals, objectives, and available resources by doing the following:
      • maintaining a current brochure describing the Program, including instructions on how to refer clients to the Program;
      • making five contacts per month to community agencies to promote the Program; and
      • coordinating and facilitating a quarterly networking meeting with community agencies that provide services to clients who may be at risk of becoming homeless.
      • Working in collaboration with partner agencies at the GH-CAN Diversion Center to serve eligible clients entering the GH-CAN
      • Assist with CAN assessments referred by 211 as needed
      • Attend GH-CAN meetings to ensure housing linkage for households you serve
    • Ensure early intervention by active community networking and participation at the GH-CAN Diversion Center
    • Review all referrals and assign cases as appropriate.
    • Assist clients in stabilizing their housing situation by assessing their current level of need and developing an adequate plan of action.
    • Conduct workshops per contract standards for HPSD clients.
    • Continually promote self-determination and self-sufficiency in interactions with clients.
    • Help clients establish critical community linkages and secure resources.
    • Maintain client contact through completion of action plans unless client prematurely terminates relationship.
    • Represent The Salvation Army at conferences, community meetings, and internal/external staff meetings as requested by the Director of Operations.
    • Complete all documentation in a timely and accurate fashion.
    • Compile all necessary statistics.
    • Attend monthly combined shelter staff meeting/trainings.
    • Attend monthly meetings related to the Diversion Center including, but not limited to, Duty Service Coordinator meetings and Diversion Center staff meetings.
    • Complete and submit reports to funders as required.
    • Participate in hiring and orientation of the Homeless Prevention and Shelter Diversion Case Managers and volunteers as requested.
    • In conjunction with the Case Managers, coordinate transportation to a shelter or set up of emergency lodging for the homeless when the Hartford shelters are filled to capacity.
    • Coordinate temporary housing for families or individuals who are homeless, when shelters are filled to capacity.
    • Provide follow up to families and individuals placed in temporary housing other than a shelter to secure more stable housing.
    • Provide Hartford shelters’ staff trainings about how to refer families and individuals who are homeless to temporary housing when shelters are filled to capacity.
    • Provide supervision to the Homeless Prevention and Shelter Diversion Case Managers, including; weekly supervision, handling probationary periods, and conducting annual evaluations.
    • Support the implementation of special activities and events for Greater Hartford Area Services and Corps programs as requested by the Greater Hartford Area Coordinators and/or the Director of Operations.

    Does this job have supervisory responsibilities: _X__ Yes ___ No


    • Bachelor’s Degree in Human Services and two years of experience in a related field required
    • Evidence of dependability, self-security, and good judgment
    • Ability to relate to individuals of various socioeconomic and cultural backgrounds
    • Willingness to learn and develop new skills
    • Valid motor vehicle driver’s license and a reliable vehicle with no fault insurance
    • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

    Work Environment/Physical Demands:       



    Up to 1/3

    1/3 to 2/3

    Over 2/3

    Climb or balance




    Lift up to 20 pounds




    Lift up to 50 pounds












    Use hands




    Use sight/vision




    Walk, bend, kneel





    Benefits of Working for The Salvation Army

    The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week.

    • Health benefit plans for single or family medical coverage
    • Family wellness program
    • Prescription drug plan
    • Dental, vision, and hearing benefits
    • Telehealth/on-line doctor visits
    • Basic and voluntary term life insurance
    • Short term disability coverage and optional long term disability coverage
    • Supplemental insurance coverage options
    • Flexible spending accounts for health care and dependent care
    • Employer-funded pension plan
    • Tax-deferred annuity plan
    • Educational assistance
    • Paid holidays, vacation, sick, personal, bereavement, jury duty, marriage, and military leave

    The Salvation Army Mission Statement:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Divisional Headquarters Vision Statement:

    The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


    An Equal Opportunity/Affirmative Action Employer:
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.



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