The Salvation Army

  • Supportive Housing Case Manager

    Job Locations US-CT-Hartford
    Job ID
    Social Services
    Regular Full-Time
  • Overview

    Location/Department: Greater Hartford Area Services, Marshall House (Hartford, CT)

    FLSA Status: Full-time, Non-exempt

    Hours Per Week: 37.5
    Schedule: Monday- Friday 8:30am- 4:30pm, flexibility required to meet client and program needs


    Scope & Purpose of Position:

    This position will assist the Greater Hartford Coordinated Access Network (CAN) with reaching the goal of ending chronic homelessness in the Greater Hartford Community.  The main functions of this position may be fluid overtime but will include shelter diversion two days per week and supportive housing case management three days per week which will consist of outreach and engagement, assisting with document readiness, and housing placement and stabilization services.


    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



    • Familiarize oneself with local community social service agencies and other appropriate resources.
    • Ensure early intervention by active community networking. Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless neighbors.
    • Assist clients in stabilizing their housing situation by assessing their current level of need and developing an adequate plan of action.
    • Continually promote self-determination and self-sufficiency in interactions with clients.
    • Help clients establish critical community linkage and secure resources.
    • Complete all documentation in a timely and accurate fashion including client records, daily activity logs, and other reports as directed.
    • Attend monthly combined shelter staff meeting/training.
    • Attend bi-weekly GH CAN meetings, case conferences, training workshops and community meetings as needed.

    Shelter Diversion

    • Work in collaboration with the GH CAN Diversion Center located at Mercy Housing, Hartford, CT.
    • Work from the Diversion Center a minimum of two days per week.
    • Assist clients referred by 211 by performing CAN appointments.
    • Assist in preventing clients from experiencing homelessness due to a financial crisis with homeless prevention and diversion funds or assist in diversion from shelter through mediation and local resources.
    • Attend weekly case conferences at Mercy House.
    • Assist the HPSD Coordinator with client records, assessments, goal plans, and advocacy to landlords and partners as needed.
    • Assist with the coordination of transportation to a shelter or set up emergency lodging for homeless people when Hartford shelters are filled to capacity as needed.

    Outreach and Engagement

    • Assist CAN Providers with the locating of clients on the CAN Chronic Length of Homeless History Priority List.
    • Provide consistent outreach to clients who have been challenging to engage. Build rapport and trust with the client to encourage them to consider permanent housing options.
    • Perform homeless outreach during the early mornings, evenings and weekends as necessary.

    Document Readiness

    • Complete a Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) with assigned clients.
    • Complete a Full SPDAT Assessment with assigned clients if it is deemed necessary by the broader CAN membership.
    • Assist clients with obtaining documents that are necessary for referral/placement into housing.
    • Provide advocacy for homeless neighbors when they encounter barriers obtaining documentation.
    • Assist with determining if clients have utility arrears and working with the client to resolve them.

    Housing Placement and Stabilization

    • Build relationships with local landlords and property managers recruiting them to partner with the CAN by housing chronically homeless households.
    • Assist with the connection of clients to housing providers if clients are matched.
    • Assist with finding a unit for challenging clients or those with mainstream vouchers including unit search, visiting units with clients and advocating for units to landlords.
    • Assist with paperwork related to housing including applications, security deposits, and lease signings.
    • For clients newly leased up, assist with interpreting their lease, paying bills, and budgeting.
    • Work with clients to identify goals.
    • Assist with connecting the client to community based resources for healthcare, case management, benefits, etc.
    • Assist clients with furnishing their apartments using community resources.
    • Assist clients with obtaining mainstream resources such as SNAP, Cash Assistance, Health Insurance or other basic needs as time allows.


    • Bachelor’s degree in human services or related field preferred and one year experience in related field required
    • Evidence of dependability, self-security, and good judgment
    • Ability to relate with persons of various socioeconomic and cultural backgrounds
    • Willingness to learn and develop new skills
    • Valid driver’s license and reliable vehicle with no fault of insurance
    • Willing to work some evening and weekend hours are required
    • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

    Work Environment/Physical Demands:



    Up to 1/3

    1/3 to 2/3

    Over 2/3

    Climb or balance




    Lift up to 20 pounds




    Lift up to 50 pounds












    Use hands




    Use sight/vision




    Walk, bend, kneel





    The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description is subject to change as the needs of the employer and requirements of the position change.


    Benefits of Working for The Salvation Army

    The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week.

    • Health benefit plans for single or family medical coverage
    • Family wellness program
    • Prescription drug plan
    • Dental, vision, and hearing benefits
    • Telehealth/on-line doctor visits
    • Basic and voluntary term life insurance
    • Short term disability coverage and optional long term disability coverage
    • Supplemental insurance coverage options
    • Flexible spending accounts for health care and dependent care
    • Employer-funded pension plan
    • Tax-deferred annuity plan
    • Educational assistance
    • Paid holidays, vacation, sick, personal, bereavement, jury duty, marriage, and military leave

    The Salvation Army Mission Statement:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Divisional Headquarters Vision Statement:

    The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


    An Equal Opportunity/Affirmative Action Employer:
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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