The Salvation Army

  • Customer Service Associate

    Job Locations US-MA-Dorchester
    Job ID
    2019-5382
    Category
    Customer Service
    Type
    Regular Part-Time
  • Overview

    The Salvation Army is hiring a Customer Service Associate responsible for welcoming guests, answering telephone calls, data entry, selling and/or verifying memberships through POS system, providing information, and assistance and answering questions about available programs.

     

    The Salvation Army offers the following benefit package to part-time employees:
    Generous paid time off every year that includes: holidays, vacation time and sick time
    Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week)
    Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance
    Most importantly – a job with a good purpose!

    Responsibilities

    • Provide great customer service to all members and guests.
    • Ensure that all customers, clients and members are given prompt and courteous service.
    • Must be able to handle cash, make change and operate the Frontline computer software.
    • Wait on customers, clients and members according to established procedures.
    • Handle merchandise and concession sales.
    • Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.
    • Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
    • Maintain progressive knowledge of all programs, facilities and special events.
    • Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
    • Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times.
    • Assist in maintaining cleanliness and neat appearance of public areas.
    • Provide administrative support to include filing, data entry and mailing.
    • Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally
    • Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
    • Observe all safety rules and regulations.
    • Attend staff meetings as assigned.
    • Provide referral information to meet individual and family needs.
    • Report all injuries in a timely manner and according to procedure.
    • Must attend and complete child safety training as facilitated by the Salvation Army.
    • Perform other duties as assigned and more appropriately defined in the operations manual.
    • To represent The Salvation Army’s spiritual and social mission

    Qualifications

    • High school or GED equivalency.
    • Previous cashier and/or customer service experience helpful.
    • Computer software application experience helpful. Ability to use new software programs with basic training.
    • Ability to communicate effectively with clientele and staff.
    • Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
    • Must be able to work independently, with minimal supervision.
    • Must have strong verbal and written communication skills.
    • Thrive in a team-oriented environment. Be a team player.
    • Ability to work in a fast-paced environment and maintain poise under pressure.
    • Excellent telephone skills.
    • Proficient typing skills.
    • Proficient with current Microsoft software computer programs including Word, Excel, Access, Publisher, PowerPoint, e-mail, internet, and standard office equipment and systems.
    • Proficient in the use of recreation management software, in particular, the membership and facility scheduling components.

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