The Salvation Army

  • Caseworker

    Job Locations US-MA-Dorchester
    Job ID
    Social Work
    Regular Full-Time
  • Overview

    The Salvation Army is hiring a Caseworker to provide social services to clients seeking assistance. This position interviews, coordinates, and plans programs and activities to meet the various needs of clients by the utilization of local and state resources.


    The Salvation Army offers a truly excellent benefit package to eligible employees including:
    Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
    Employer funded Pension Plan (company contributions begin after 1 year of employment)
    Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
    Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
    Flexible Spending Accounts
    Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
    Most importantly – a job with a good purpose! 


    • Interviews clients, family members and other interested parties to assess needs for social services; gathers and evaluates information regarding employment history, housing situation, physical functioning, financial status, capacity for independent living and availability of domestic services; evaluates clients concerns and observes behavior; develops service plans and establishes case files.
    • Counsels clients on available resources, barriers to employment, independent living skills and other areas involving defined problems or concerns; explains procedures, rights and responsibilities.
    • Assists clients in identifying and obtaining basic services needed for independent living; identifies and makes referrals to a variety of public and community agencies providing food, shelter, clothing, medical, educational and other services; schedules client appointments; acts as client advocate in obtaining services.
    • Prepares narrative and statistical reports, documents and correspondences.
    • Serves as a point of contact to community agencies or contract service providers when programmatic issues arise.
    • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, and/or medical care.
    • Maintain case history records and prepare reports.
    • Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
    • Work with clients in finding such things as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
    • Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
    • Oversee food, seasonal and financial assistance as available.
    • Determine clients' eligibility for financial and Seasonal assistance.
    • Conduct social research and assist with grant writing to fund social service work.
    • Perform other duties as assigned and more appropriately defined in the operations manual
    • Represent The Salvation Army’s spiritual and social mission

    Pathway of Hope

    • Identify and interact with families and individuals to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.
    • Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for said clients, and find necessary resources to meet the goals.
    • Establishing and strengthening solid community collaborations with outside agencies, and serving as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.
    • Consult with other external agencies to provide support services and resources.
    • Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.
    • Input accurate and complete data for all contacts with clients into the social services database and required data tracking into Service Point database. Participate in required social service, counseling, and other appropriate TSA trainings.
    • Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.
    • Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.
    • Recognize spiritual needs of persons which may require referral to the Corps Officers (who are ordained ministers of The Salvation Army).


    • Bachelor in Social Work (BSW) or preferred Masters in Social Work (MSW) or equivalent
    • Must have 3-5 years of work experience in the social service field and case management
    • Have ability to work in an office with professional staff consisting of individuals with varying experience, competency and cultural backgrounds.
    • Have excellent computer skills and competency with Microsoft Office Applications and/or appropriate desktop applications.
    • Must have the ability to work and relate well with people.
    • Must be able to read, write and communicate in English.
    • Bilingual is preferred


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed