The Salvation Army

  • Shelter Aide

    Job Locations US-OH-Cincinnati
    Job ID
    Social Services
    On-Call/As Needed
  • Overview

    DEPARTMENT:         Social Services


    REPORTS TO:            Emergency Shelter Supervisor


    SUPERVISES:            None                           


    STATUS:                     Non-Exempt               


    SCHEDULE:               On Call,


    FUNCTION:               To monitor the guest in emergency shelter, ensure the safety of all guests, intakes when needed, clean rooms when guests leave the shelter, maintain confidentiality of all guests.


    1. Prepare and serve meals according to the established menu
    1. Provide care for clients using the Emergency Home, ensuring that the House Rules are followed, alerting the Emergency Home Supervisor or assigned Shelter Case Manager to problems as they arise.
    2. Ensure the cleanliness of the Shelter, including kitchen, dining room, sitting room, bedrooms, bathrooms, laundry, and hallways; performing daily cleaning chores.
    3. Answer the telephones, taking messages after hours, relaying information to the appropriate person.
    4. Admit clients after office hours according to procedures established by the Emergency Home Supervisor.
    5. Make beds with clean lines when a client is discharged from or leaves the Emergency Home, so that each shift leave vacant beds ready for subsequent admissions.
    6. Contact the Emergency Home Supervisor, Shelter Manager, or Social Services Ministries Director when emergencies arise.
    7. Maintain the confidentiality of all clients using the Emergency Home; to refrain from becoming involved with the personal problems of the clients, alerting the Emergency Home Supervisor or assigned Shelter Case Manager, when clients are upset, distressed, agitated, or wanting help from the Shelter Aide.
    8. Other duties as required.


    1. Experience working in a shelter setting prefer
    2. High School diploma or equivalent.
    3. Basic house cleaning skills
    4. Basic cooking skills

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.


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