The Salvation Army

  • Pathway of Hope Case Manager

    Job Locations US-PA-Lancaster
    Job ID
    Social Work
    with excellent benefits
    Compensation Min
    USD $16.00/Hr.
    Compensation Max
    USD $16.00/Hr.
    Regular Full-Time
  • Overview

    Position: Pathway of Hope (POH) Case Manager
    Location/Department: Lancaster Corps, Family Services; 131 South Queen Street
    Availability: Immediate
    Schedule: Full-Time 35 hours per week; Monday-Friday
    Reports to: Primary: Family Services Coordinator; Secondary: Regional POH
    Salary and Grade: $16.00 per hour; 75 Non-Exempt


    The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:
    · Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
    · Employer funded Pension Plan (company contributions begin after 1 year of employment)
    · Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
    · Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
    · Flexible Spending Accounts
    · Remitted Tuition Program
    · Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
    · Most importantly – a job with a good purpose!


    Position Overview: The Pathway of Hope case manager effectively manages a caseload of families who seek social services assistance. This worker operates under a strength-based approach to interview applicants, determine eligibility, develop case plans for self-sufficiency; including goals and/or budget forms, and maintains a trusting relationship with clients. The case manager provides social service assistance to eligible clients and serves as an advocate for the client in order to acquire services that would enable the client to achieve their goals.



    1. Case Managers will be responsible for the provision of the full range of case management interventions including engagement of new clients, completion of comprehensive assessments and action plans, referrals to services designed to address identified goals and development of plans to address transition needs with ongoing documentation of the progress.
    2. Case Manager will be expected to complete all required client documentation on Service Point in a timely fashion. They will be expected to maintain case files for each client that includes all assessments, action plans, case notes, graduation plans They will ensure the quality of local data and reporting of information that will support National and Territorial Pathway of Hope program outcomes.
    3. Case Manager will meet with the divisional regional coordinator on a regular at least monthly basis for individual consultation/ supervision to assist with the management of his or her caseload. Case Manager will participate in local meetings with the social services coordinator and social service staff.
    4. Case Manager will participate in cluster meetings led by the regional coordinator.
    5. Case worker will participate in Divisional or Territorial education forums and webinars designed to facilitate their understanding for a wide range of topics including motivational interviewing, cultural competency, strength-based case management, stages of change model, smart goals, time management and advocacy.
    6. Case Manager will maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available in the community.
    7. Case Manager will work with the Corps to bridge spiritual resources and connect families with the Corps.


    1. As directed, serve as a liaison on behalf of the Salvation Army Lancaster Corps with community groups in related fields. Work with community partnerships and inter-agency coordination meetings, coalitions, committees, and task force as appropriate.
    2. Maintain awareness of services provided by other local social service agencies, actively seeking resources for clients through these agencies.
    3. Cooperate with efforts of other community agencies to coordinate services and to communicate about difficult cases, assuring that valid client information releases are on file when appropriate and necessary
    4. Support the Lancaster Corps efforts to approach clients from the Salvation Army's holistic approach put forth in the local cord vision statement.
    5. Participate in internal committees and conferences as requested by the Corps Officer.

    Record keeping and reports
    1. Maintain files on all clients interviewed/serviced including a description of the presenting problem, workers assessment of client’s needs and record of assistance given or action taken as well as referrals made to other resources.
    2. Ensure strict standards of confidentiality are met or exceeded.
    3. Maintain statistical information on services provided and outcomes achieved. Analyze data for the recommendation and implementation of program improvement measures.
    4. Enter client information into Service Point, in a timely manner.
    5. Complete paperwork and fund reports in an accurate and timely manner.
    6. Provide regional coordinator with information needed for monthly or quarterly reports.
    7. Present reports to Advisory Board or Corps Council as requested.
    8. Report any problems or inconsistencies concerning records, statistics and reports to the Corps Family Service Coordinator and Regional Coordinator.
    This is not an exclusive list of duties but rather an overview of the job function. Candidate will perform other duties as assigned.


    * Case Manager must have a minimum of a Bachelors’ degree in a social-services related field, preferably with previous case work or social service experience.

    * Driver's License and good driving record.
    * As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every three years thereafter.
    * Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
    * Must have an understanding of and appreciation for the Mission of The Salvation Army.


    Contact: Please submit your resume along with a cover letter including salary requirements to:

    No Phone Calls Please

    Released by the Divisional Human Resources Department on December 19, 2018


    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.


    The Salvation Army’s Mission Statement

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

    Its message is based on the Bible.  Its ministry is motivated by the love of God.

    Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Requisition No. 942



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