The Salvation Army

  • Housing Resource Manager, Shelter

    Job Locations US-PA-Norristown
    Job ID
    Community and Social Services
    With excellent benefits
    Compensation Min
    USD $42,000.00/Yr.
    Compensation Max
    USD $42,000.00/Yr.
    Regular Full-Time
  • Overview

    Position:   Housing Resources Manager (HRM)

    Location:   Norristown, Housing Program; 533 Swede Street

    Availability of Position:  Immediate

    Schedule:  Full Time, 40 hours per week; Evenings, weekends, and on call may be needed.

    Reporting Relationship: Director of Housing Programs

    Salary and Grade:  $42,000 annual; 10 Exempt


    The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

    ·         Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.

    ·         Employer funded Pension Plan (company contributions begin after 1 year of employment)

    ·         Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles

    ·         Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life

    ·         Flexible Spending Accounts

    ·         Remitted Tuition Program

    ·         Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

    ·         Most importantly – a job with a good purpose!


    Position Overview: The purpose of this position is to advance The Salvation Army’s mission by providing case management and administrative services for our Family Shelter and Permanent Supportive Housing Programs, Women’s Winter Shelter and other Code Blue Services. In addition, this roll serves as a key link between our program participants, the community and mainstream resources.


    ·         Intake: The HRM will oversee all aspects of the intake process for each program, including but not limited to the waiting list, screening process, eligibility requirements, documentation collection and program entry.

    ·         Assessment: The HRM will assess potential clients for each housing program using assessment forms and Adult Service Plans, which include setting short and long-term goals with each client.  The goals of the plan will promote self-sufficiency and self-determination for each client and will be tailored for each individual client.

    ·         On- Going Case Management: The HRM will meet regularly with each client and will provide support and follow-up where necessary in the areas of employment, education, budgeting, counseling, life skills, parenting skills, housing, income, and other areas as written into the clients’ care plan.  When appropriate, HRM will transport clients using the Corps van to appointments related to these areas of support.  An on-going written narrative will be kept on all casework activity and all information will additionally be entered and updated into the HMIS database system.

    ·         Client Education: The HRM is required to work in conjunction with the other Housing Resource Managers and interns to provide educational classes for clients in the Family Residence and Permanent Housing Programs.  Topics can range from budgeting to life skills, domestic violence, etc. and will be selected based upon the results of a Needs Based Assessment.

    ·         Familiarization with Community Resources: The HRM will have an in-depth knowledge of extra-institutional supports in order to provide suitable and informative services to each client.  The HRM is required to become familiar with outside programs such as shelters, transitional and permanent housing programs, job-training programs, utility assistance programs and mainstream resources to better assist the program participant.

    ·         Empower participants to meet program goals: The HRM is responsible for ensuring that clients are able to and successfully meet program goals of obtaining and remaining in permanent housing, increasing skills and income, and achieving greater self-determination. 

    ·         Reporting documentation: The HRM is solely responsible for producing, maintaining and gathering appropriate documentation for each program participant.   Additionally, the HRM will maintain organized and thorough case files, collect and report out on vital statistics and program developments, as well as keep in-depth case notes for each client. 

    ·         Supervision of Interns: Supervise interns as necessary

    ·         Clerical tasks: Include program record maintenance, answering phones, occasional monitor duties and other tasks as assigned by the Director of Housing or the Commanding Officer(s).

    ·         Code Blue and Women’s Winter Shelter: The HRM is responsible for light case management and/or administrative coverage of the Temporary Code Blue/Women’s Winter Shelter, as assigned.                               

    ·         Other:  Read, understand and follow the instruction in local operations manual.  HRM performs related duties as assigned.



    ·            Maintain and uphold the principles and commitments of The Sanctuary Model.

    ·            Attend all relevant and necessary trainings associated with Sanctuary.

    ·            Complete S.E.L.F. group and exercise safety plan.

    ·            Attend Community Meetings when possible to reinforce Sanctuary Model with residents.

    ·            Create and maintain a safe environment for residents, staff, and self.

    ·            Create and promote a community that respects and embraces multi-cultural diversity.

    ·            Create and promote a non-violent and non-judgmental environment.

    ·            Facilitate small groups, community meetings, Team Meetings, and one-on-one interventions.

    ·            Refer residents to supportive services where applicable.

    ·            Share behavioral patterns and concerns with residents especially concerning children.

    ·            Assist residents with identifying stressors through assessment.

    ·            Assist with processing loss.

    ·            Assist with and promote family reunification where applicable.

    ·            Coordinate groups for creative outlets to assist residents in identifying their strengths and interests.

    ·            Partner with other service providers to provide ongoing services and continuum of care.


    BFOQ: It is a bona-fide occupational qualifier that when there is more than one incumbent, consideration regarding the gender of all Housing Resource Managers (Permanent Housing and/or Homeless Prevention/Shelter specialties) will be taken with the goal that both male and female genders are represented in the mix of incumbents holding Housing Resources Manager positions.  Housing Resource Managers should be able to perform the duties under of other Housing Resource Managers in the Permanent and Emergency Shelter programs so that they can serve clients in the case that a specific gender is needed or requested by the client.


     BSW (MSW Preferred) or bachelor’s degree and 5+ years of case management experience. Excellent people and problem-solving skills. Must have access to and use of an insured & inspected vehicle in good operating condition. Meet the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every three years thereafter. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check. Must have an understanding of, and appreciation for, the Mission of The Salvation Army.                                                                            

    Contact:  Please send or fax your resume along with a cover letter including salary requirements to:


    The Salvation Army

    Emergency Housing Director

    533 Swede St.

    Norristown, PA 19401

    Fax: 610-275-1323

    Or go to:


    No phone calls please


    Released by the Divisional Human Resources Department on November 12, 2018. 


    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.


    The Salvation Army’s Mission Statement

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church. 

    Its message is based on the Bible.  Its ministry is motivated by the love of God.

    Its mission is to preach the gospel of Jesus Christ

    and to meet human needs in His name without discrimination.


    Requisition No. 918


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