The Salvation Army

  • House Manager

    Job Locations US-NY-Springfield
    Job ID
    Social Services
    Compensation Min
    USD $15.00/Hr.
    Compensation Max
    USD $18.00/Hr.
    Regular Full-Time
  • Overview

    The House Manager manages the flow of people in and out of the facility and ensures for the safety of all clients and staff as well as compliance with all facility rules and regulations. Assumes the operational management of the facility in the absence of another manager on site and responds to all emergencies.


    • The House Manager report directly to the Senior House Manager regarding all direct care and/or operational issues and concerns. 
    • The House Manager assumes responsibility of the entire facility in the absence of an Administrator.
    • The House Manager is responsible for ensuring the facility is managed in a safe and orderly manner.
    • The House Manager manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.
    • The House Manager is responsible to respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.
    • The House Manager is responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.
    • The House Manager is responsible to engage clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.
    • In the absence of facility maintenance staff, the House Manager is responsible for responding to and addressing any/all facility concerns.
    • The House Manager corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.
    • The House Manager accepts all new referrals and provides the clients with their initial intake into shelter.  Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. The House Manager ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.
    • The House Manager provides orientation to all new admissions.
    • The House Manager oversees the distribution of food from our onsite food pantry.
    • The House Manager conducts periodic facility evacuations, periodic fire drills, and routine site tours
      (walk through) and maintains the required records of all such drills and tours. The House Manager s
      upervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire and accidents.  The House Manager must maintain a visible presence throughout the facility during the entirety of his or her shift.
    • The House Manager is responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.
    • The House Manager records and reports maintenance needs of the building (i.e. work order request).
    • The House Manager attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.
    • The House Manager mediates client disputes and maintains logs of unusual events or activities.
    • The House Manager interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.
    • Work hours are to be arranged with administration to accommodate the needs of the facility.  Employment hours may be altered (with as little as a two week notice) depending on the administrator’s and/or facility’s needs.  It is understood that coverage must be provided at all times by a House Manager, and that the post can never be left unsupervised.
    • To continue to run each of our shelters with excellence and to meet the needs of the program, employees may be asked to assume their same position at one of our other shelters operated by the Salvation Army at the discretion of the Director of Shelters or Salvation Army Department Heads.
    • Other assignments and tasks may be added at the discretion of the Director of Family Shelters or other Salvation Army Department Heads.
    • Has respect and consideration for the people being served.
    • Consistently reports to work on time and is ready to begin work at the start of the shift
    • Always provides proper notification as per Salvation Army procedures when late or absent.
    • Demonstrates reliability when on-call. 
    • Available to work overtime when necessary (Only non-exempt employees)
    • Demonstrates the ability to recognize priorities in organization of workflow. 
    • Able to perform duties independently, with minimal need of direct supervision.
    • Maintains the confidentiality of clients, shelter/programs, agency, and/or The Salvation Army.
    • Reports to work well-groomed and in compliance with dress code. 
    • Wears I.D. badge while on duty.
    • Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers and co-workers.
    • Reflects commitment to building a supportive work environment and maintains a positive attitude at the work place and towards job.
    • Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program. 


    • High school Diploma or GED and previous experience working with clients in a residential setting are desired.
    • A New York State 8 hour pre-assignment class certificate
    • NYS Security License, and 16 hour security class certificate is required.
    • Must obtain certifications in CPR, First Aid, and F – 80 Fire Safety Coordinator’s License within the first three month after hire date.
    • Must have excellent communication skills (both written and verbal).
    • Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations, and/or during behavioral outbursts.
    • Must maintain proper boundaries and professional relationships with clients at all times.


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