The Salvation Army

  • Case Manager (Part-time) - Pathway of Hope

    Job Locations US-NY-Binghamton
    Job ID
    Social Services
    Regular Part-Time
  • Overview

    The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community.


    The Binghamton, NY Corps has an immediate opening for a part-time, 25 hour per week Case Manager within the Pathway of Hope program. This position will conduct outreach and provide case managementment services to families with children ages 18 and under who are living in generational/chronic poverty. 


    The Salvation Army offers a truly excellent benefits package to eligible part-time employees, including:

    • Generous time off every year that includes paid holidays, vacation time, and sick time.
    • Employer funded Pension Plan (company contributions begin after 1 year of employment).
    • Sprint and Verizon Wireless Discounts.
    • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life.


    • Identify and interact with families and individuals to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.
    • Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for said clients, and find necessary resources to meet the goals.
    • Establishing and strengthening solid community collaborations with outside agencies, and serving as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.
    • Consult with other external agencies to provide support services and resources.
    • Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.
    • Input accurate and complete data for all contacts with clients into the social services database and required data tracking into Service Point database. Participate in required social service, counseling, and other appropriate TSA trainings.
    • Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.
    • Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.
    • Recognize spiritual needs of person, refer to the Corps officers (who are ordained ministers of the Salvation Army) for pastoral care as appropriate
    • Coordinate/collaborate with general social services ministry of the Corps, to identify potential families that may be appropriate participants of the pathway of Hope program.
    • Maintain inventory for feeding program and emergency food pantry services that may be needed by POH participants.
    • Coordinate POH services with all seasonal social service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.) as requested by Corps Officer and Divisional Headquarters


    • Bachelors Degree in Human/ Services Field
    • Minimum of two years of experience in Social Services Field
    • Knowledge of community resources and counseling/social work practices with high risk populations.
    • Experience working with persons in crisis.
    • Good documentation skills.
    • Excellent written and verbal communication skills, ability to establish rapport.
    • Ability to motivate others towards achieving goals.
    • Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.
    • A strong sense of and respect for confidentiality involving both clients and fellow employees.
    • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
    • Ability to speak English and Spanish preferred.
    • Valid driver’s license that meets the Salvation Army’s insurance requirements.
    • Access to own vehicle.


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