The Salvation Army

  • On-Call Housing Support Worker

    Job Locations US-CT-New Britain
    Job ID
    Social Services
    Compensation Max
    USD $12.00/Hr.
    On-Call/As Needed
  • Overview

    Location/Department: New Britain Men’s Shelter (New Britain, CT)

    Status: On-Call, Non-exempt


    Encompasses various daily tasks in the overall operation of the Shelter ensuring all residents are provided services in a safe, confidential, and quality atmosphere and to ensure order is kept in the community living environment.


    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • Greet resident at the entrance and take each new resident through appropriate intake procedure, which includes:
      • Fill out intake application,
      • Make a copy of a photo identification,
      • Have client sign rules and regulations and release of information forms, and
      • Review documents at time of intake to insure all necessary info has been completed.
    • Conduct a search of each resident and any belongings each time they enter the shelter building.
    • Ask each client to surrender prescription medications and lock in office cabinet.
    • Assign a bed, sheets, and when necessary, a towel to each client.
    • Supervise clients during meal times.
    • Monitor the clean up after meals and making of beds.
    • Monitor the resident and the laundry room when residents are completing their laundry.
    • See that the lights are turned off and the building is locked at 11:30 pm.
    • Perform an hourly check of the entire building, including sleeping area.
    • Wash the sheets, towels, and other shelter items required to be washing if working the 1:00 am to 7:00 am shift. Additionally, when clients are sleeping the downstairs will be straightened, dusted, swept, and mopped.
    • Prepare continental breakfast at 6:00 am to be served at 6:30 am.
    • Wake and supervise residents at 6:30 am as they eat breakfast and prepare to leave.
    • Review house rules with residents, as needed, and inform them of the consequences of noncompliance. Additionally, make residents aware of their rights to appeal and the proper procedure for any and all appeals.
    • Keep a nightly log of activities and initial upon completion.
    • Report and expulsion, injuries, and /or police assistance to the Shelter Director within 24 hours.
    • Answer the telephone during your shift and turn in referrals and messages to the Shelter Director.
    • Clean the intake office at the end of your shift.
    • Monitor linens in possession of residents, wash as needed.
    • Collect all property of the Shelter from the resident upon resident moving out (includes sheets, blankets, towels, etc.).
    • Attend monthly staff meetings as required.

    Supervisory Responsibilities:

    Does this job have supervisory responsibilities: ___ Yes _x__ No


    • High School diploma or GED required.
    • Experience working with at-risk populations and/or persons experiencing homelessness preferred.
    • Willing to work weekends, evenings (including overnights), and holidays is required.
    • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

    The Salvation Army Mission Statement:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Divisional Headquarters Vision Statement:

    The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


    Work Environment/Physical Demands:



    Up to 1/3

    1/3 to 2/3

    Over 2/3

    Climb or balance




    Lift up to 20 pounds




    Lift up to 50 pounds












    Use hands




    Use sight/vision




    Walk, bend, kneel





    An Equal Opportunity/Affirmative Action Employer:
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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