The Salvation Army

  • Lead Housing Support Worker

    Job Locations US-CT-New Britain
    Job ID
    Social Services
    Regular Part-Time
  • Overview

    Location/Department: New Britain Men’s Shelter (New Britain, CT)

    Status: Non-exempt, Part-time

    Hours Per Week: 25

    Schedule: Monday – Friday, 5:00 pm - 10:00 pm


    Assist in monitoring the facility and participants with respect and compassion while ensuring participant safety and security. Supervises day-to-day shelter operations and maintains staff schedule. Enters and maintains data in the HMIS system per contract standards.


    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • Advocate for the mission of the organization and uphold the agency’s values.
    • Serve as the first point of contact to triage requests for emergency shelter.
    • Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
    • Prepare and complete intake packages for households unable to be diverted at entrance.
    • Prepare dorm for clients and facilitate sleeping arrangements and storage of personal items.
    • Review policy and guidelines with clients at time of entrance.
    • Ensure clients are complying with program guidelines and procedures.
    • Deliver services with safety, respect, and effectiveness.
    • Utilize Harm Reduction model and Trauma Informed approach during delivery of services.
    • Assess client needs and offer assistance in housing and other goals outlined in the household’s housing plan.
    • Follow all policies and procedures of the organization.
    • Maintain order and assist in keeping all assigned areas clean and free of spills, trash, and safety hazards.
    • Perform daily meal and occupancy counts.
    • Perform daily safety checks in order to assess safety concerns and get updated status of household.
    • Receive and put away donations.
    • Assist in shelter cleanings and house laundry.
    • Monitor shelter supplies (cleaning, office, laundry, etc.) and submit for orders when needed.
    • Complete all agency logs and incident reports in a timely manner.
    • Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside facility.
    • Complete discharge procedures each day, as needed.
    • Provide coverage for the facility by monitoring the doors and answering the phone.
    • Report to all scheduled shifts on time. Make arrangements for coverage if unable to report to work and follow call out procedures outlined by supervisor.
    • Remain at work until relieved by another staff member (not to exceed 16 hours).
    • Perform other duties as assigned by Housing Specialist Supervisor or Director.
    • Ensure HMIS Data Entry responsibility and update information daily. This includes new intake, entry and exit, and bed assignments.
    • Run monthly HMIS reports to ensure accuracy and data quality standards.
    • Maintain monthly staff schedule to ensure there is adequate coverage for scheduled time off and holidays.
    • Attend monthly staff meetings and mandatory trainings, including Universal Precaution and First Aid/CPR.


    • Fluency in the English language is required. Spanish speaking ability preferred.
    • High School Diploma/GED required.
    • Attend mandatory trainings and staff meetings.
    • Experience working with at-risk populations and/or person experiencing homelessness preferred.
    • Must be able to work holidays.
    • Knowledge and belief in “Housing First” philosophy and strategies.
    • Sensitivity to cultural and socioeconomic characteristics of population served.
    • Commitment to empowering others to solve their own problems.
    • Conviction about the capacity of people to grow and change.
    • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
    • Ability to work collaboratively with other personnel, service providers, and professionals.
    • Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
    • Ability to work in a fast paced environment and must work well under pressure.
    • Committed to working with the homeless population.
    • Ability to maintain confidentiality in all aspects of the work environment.
    • Intermediate computer knowledge of Microsoft Office.
    • Must be empathetic and caring.
    • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

    Work Environment/Physical Demands:



    Up to 1/3

    1/3 to 2/3

    Over 2/3

    Climb or balance




    Lift up to 20 pounds




    Lift up to 50 pounds












    Use hands




    Use sight/vision




    Walk, bend, kneel





    Benefits of Working for The Salvation Army

    Part-time employees who work at least 20 hours per week are eligible for voluntary term life insurance, short term disability coverage, supplemental insurance coverage options, employer-funded pension plan, and paid absence time.


    The Salvation Army Mission Statement:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Divisional Headquarters Vision Statement:

    The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


    An Equal Opportunity/Affirmative Action Employer:
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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