The Salvation Army

  • Donor Relations Director for Greater Cleveland Area Services

    Job Locations US-OH-Cleveland
    Job ID
    Regular Full-Time
  • Overview

    The Donor Relations Director (DRD) will play an integral role in the success of Greater Cleveland Area Services’ fund development efforts, specifically leading in all major gift strategies and communication.  The DRD will bear the primary responsibility for managing major donors, which will include overseeing a portfolio of high-end donors and prospects within the Greater Cleveland Area Services.  In this role, the DRD will identify, meet with, cultivate, solicit, steward, and upgrade major gift prospects and donors, acting as the primary contact between The Salvation Army and these major donors.  The DRD will also manage all remaining aspects of Greater Cleveland’s capital campaign pledges. 

    The DRD will work directly with the Divisional Director of Development along with leadership and staff for the Greater Cleveland Area Services Command in order to serve the complete needs of Greater Cleveland.  The right candidate will operate creatively and effectively to draw on significant wealth in the region.  Building relationships with Corps commands/Institutions (Harbor Light) across Greater Cleveland; with GCAS leadership; with GCAS Advisory Board; and with leaders in key program areas such as Emergency Disaster Services, will be critical to connecting donors and prospects with major giving opportunities, further enhancing Divisional fundraising. 

    Candidates will thrive in a faith-based organization.  While not required to embrace the tenets of The Salvation Army church, the DRD will be expected to promote and respect the organization’s mission. 


    He or she will report to the Director of Development and Community Relations at Divisional Headquarters in Cleveland with additional reporting to, and technical assistance from, the Eastern Territory Office of Special Gifts in West Nyack, New York. 

                    Campaign Stewardship and Completion Activities

    • Track final capital campaign pledge progress and provide timely reports to the Director of Development, General Secretary, Divisional Secretary for GCAS, campaign leadership, and other key volunteers.
    • Work with staff responsible for gift processing, and finance personnel, to ensure proper recording, allocation, documentation, acknowledgement, and analysis of all remaining capital campaign gifts / payments.


    Major Gifts Activities for Caseload Management


    • Establish and create a strategic communications plan to identify, educate, cultivate, and solicit major gifts.
    • Record activities and gifts received in the donor database for timely access and consistent sharing of major donor information.
    • Manage a caseload of at least 150 major donors in a portfolio and follow individualized communication plans reflecting the interests and philanthropic desires of each donor and prospect. Campaign donors will be part of this caseload, encouraging their transition to annual donors. 
    • Establish and work to meet annual goals for fundraising and for each major donor on the caseload.
    • Participate with the NEOSA Development Director, select advisory board members and Salvation Army Officers to chart the course of the organization’s major gifts program.
    • Establish strong working relationships with Corps Officers and program staff, service units and special programs, to better understand Greater Cleveland Area Services’ fundraising needs and maximize participation of others-especially Officers in donor interactions.
    • Ensure that fund development is carried out in keeping with the organization’s values, mission, vision, and plans.
    • Keep current on the philanthropic and public relations interests of donors through regular contact with them.
    • Travel out regularly to meet personally with donors. Encourage officers and board members to participate in donor visits. 
    • Lead in all one-to-one solicitation, gift acknowledgement, and stewardship communication.
    • Work in conjunction with other fund development officers, ensuring collaboration between direct mail, foundation, corporate, and planned giving efforts.
    • Write proposals for major donors. These will often include requests for financial gifts of specific amounts. 
    • Help shape overall policies and strategies to continually increase major gifts revenue and programming strength.

    As directed by the Divisional General Secretary or Divisional Director of Development, assume other responsibilities including but not limited to participation and attendance at Division events. 



    • Bachelor’s degree or equivalent experience giving assurance of ability to perform the job.
    • A demonstrated track record of success in fundraising or similar activity requiring an equivalent skill set.
    • Effective interpersonal skills and excellent written and oral communication abilities.
    • Proven expertise in building and maintain positive relationships with diverse individuals.
    • A self-motivated professional with great problem solving skills who exudes enthusiasm and energy along with a demonstrated ability to set and achieve goals and meet deadlines.
    • A high degree of comfort interacting with people of wealth and discussing complex, sensitive issues of personal and family finances; ability to “make the ask.”
    • Willingness to travel regularly combined with the ability and commitment to nurture donor relationships effectively from a distance.
    • A proficiency in Word and Excel; experience with donor tracking and/or database software is preferred.
    • Collaborative and energetic team player.


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