The Salvation Army

  • Case Manager - Community Support Connection (Full-time)

    Job Locations US-NY-Syracuse
    Job ID
    Human Services
    Regular Full-Time
  • Overview

    The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do good in their own community.


    The Emergency Services Department has an immediate opening for a full-time Case Manager in the Community Support Connections Program. This position will provide support and advocacy to mentally ill adults who are homeless or housing vulnerable with the goal of preventing homelessness and/or hospitalization.


    The Salvation Army offers a truly excellent benefits package to eligible employees, including:

    • Generous time off every year that includes paid holidays, vacation & sick time, and personal days.
    • Employer funded Pension Plan (company contributions begin after 1 year of employment)
    • Comprehensive Health Care Coverage with Low Cost Employee Premiums, Co-Pays, and Deductibles
    • Flexible Spending Account
    • Sprint and Verizon Wireless Discounts


    • Conduct comprehensive intakes, assessments and evaluations of prospective clients.
    • Devise and implement individualized service plans and intervention strategies targeting all aspects of the individual/family’s system while utilizing client input; providing therapeutic support, advocacy and crisis intervention.
    • Initiating and maintaining regular contact with clients, conducting home visits as needed.
    • Provide brokerage and networking advocacy; coordinating service with other providers, agencies and programs, and making referrals for auxiliary services as needed.
    • Maintain case narratives, statistical information, and provide ongoing clinical assessments and case recommendations.
    • Complete quarterly case assessments.
    • Facilitate client participation in various group activities to promote social integration and life skills development as appropriate.
    • Actively participate in case conferences, staff meetings, service coordination meetings, supervision, professional and in-service training sessions.
    • All other duties as requested/assigned by Director, including but not limited to: coverage for other programs within E/PAS and representing The Salvation Army in a professional manner in the community and professional groups as assigned.


    • Bachelor’s degree in human services or related field is preferred. High School Diploma or Associate's Degree in conjunction with increased years of relevant experience will be considered.
    • Specific experience in mental health services and knowledge of community resources required.
    • Professional position includes expectation that a flexible work schedule will be maintained according to individual client needs including late afternoon/evening hours as needed.
    • Must have access to a vehicle during working hours.
    • Must possess a valid driver’s license that meets The Salvation Army insurance requirements.

    The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other protected characteristic.


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