The Salvation Army

  • Case Aide (Full-time) - Emergency & Practical Assistance Services

    Job Locations US-NY-Syracuse
    Job ID
    Regular Full-Time
  • Overview

    The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community.


    The Emergency Services Department is hiring a full-time Case Aide to provide direct assistance to visitors of the Emergency and Practical Assistance Service Office.  This position will conduct screenings and intake interviews, and will make referrals to in-house or other community programs as appropriate.  


    The Salvation Army offers a truly excellent benefits package to eligible employees, including:

    • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
    • Employer funded Pension Plan (company contributions begin after 1 year of employment)
    • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
    • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
    • Flexible Spending Accounts
    • Remitted Tuition program
    • Sprint and Verizon Wireless Discounts
    • Eligible Student Loans may qualify for the Federal Government’s Public Service Loan Forgiveness Program


    • Provide support services to EPAS programs (mainly STEHP, Navigators and Food Pantry.)
    • Conduct intakes and follow up appointments for the STEHP Homeless Prevention Program.
    • Conduct housing inspections for the STEHP program.
    • Accompany case managers and Navigators on home visits as needed.
    • Become an expert on the NYSOH Marketplace.  Complete at least 4 Navigator applications per month.
    • Schedule appointments and assist with paperwork completion for Navigators.
    • Assist on Outreach events as requested.  This will include 15-20 Saturdays per year.
    • Input client data into HMIS.
    • Assist with picking up food from off sites for pantry or program use.
    • Assist in advocating for client’s needs with individuals and agencies including landlords, utility services, family members, and community service providers.       
    • Assist with maintaining and updating client files. 
    • Assist with program activities and special projects                                                
    • Assist the Food Pantry Coordinator with food pantry responsibilities during peak hours. 
    • Answer info/referral phone line and make the appropriate referrals.                                                                       


    • High School Diploma or Equivalent and minimum one year related experience is required.
    • Experience with word processing, data base entry, internet and Microsoft Excel required.
    • Must have strong time management skills and have the ability to work independently.
    • Must have a NYS Drivers License that meets The Salvation Army insurance requirements.
    • Must have regular access to a vehicle.
    • Must be able to work some Saturdays for Outreach Events as requested by Lead Navigator (with alternate time off or as overtime.)   


    The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.


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