The Salvation Army

  • Family Resource Specialist (full-time)

    Job Locations US-NY-Jamestown
    Job ID
    Social Services
    Regular Full-Time
  • Overview

    The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community.


     The Children & Family Outreach Program in Jamestown, NY has an immediate opening for a full-time Family Resource Specialist. This position will assist in administering services to children, adolescents, families and adults in Chautauqua County including counseling, advocacy, and case management.


    The Salvation Army offers a truly excellent benefits package to eligible employees, including:

    • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
    • Employer funded Pension Plan (company contributions begin after 1 year of employment)
    • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
    • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
    • Flexible Spending Accounts
    • Remitted Tuition program
    • Sprint and Verizon Wireless Discounts
    • Eligible Student Loans may qualify for the Federal Government’s Public Service Loan Forgiveness Program


    • Responsible for providing services to children and families including supportive interventions in the home and/or office, group counseling, educational sessions, case management, advocacy, accompaniment, crisis intervention, , intakes assessments, transportation, providing information, referrals, follow-up services and emergency crisis evaluations, as requested.
    • Assist in the development, coordination, and implementation of curriculum and activities.
    • Assist in facilitating children’s support groups or other related groups as assigned.
    • Responsible for assisting with implementation of educational workshops and assisting and planning for supportive family interventions.
    • Responsible for conducting domestic violence education sessions with clients referred by child protective services and others expressing an interest in the services.
    • Responsible for assisting with transportation with the agency vehicle in order for children and families to attend program activities.
    • Responsible for assisting in monitoring of supplies, planning and preparation for activities, shopping, and set up and clean up for groups.
    • Responsible for assisting with phone calls, home visits, intakes, advocacy and accompaniment, and curriculum development.
    • Responsible for being familiar with and completing statistics for the program.
    • Attend all relevant staff meetings, trainings, and seminars as directed.
    • Provide Domestic Violence/Rape Crisis services in person and via the Hotline and ensure follow-up.
    • Responsible for keeping accurate and updated records, and submitting reports, statistics, as required by The Salvation Army and program funders.
    • Will be assigned to the Response Team Schedule as directed by the Program Director, which includes being available for shelter coverage, advocacies, debriefing, phone calls, and all other critical situations during assigned coverage dates which includes weekdays, weekends, and Holidays.
    • Ensure all clients are made aware of Office of Victim Services Compensation, and complete applications for those eligible.
    • Attend inter-agency, coalitions, and community meetings in order to facilitate services to clients.
    • Communicate pertinent information relevant to the operations of the program to immediate supervisor.
    • Act as a mandated reporter for The Salvation Army and report all incidents of suspected child abuse / neglect to child protection services mandatory reporter hotline.


    • Associate's degree with minimum of 3 years related experience required.
    • Bachelor's degree preferred.
    • Must satisfactorily complete the sexual assault training in order to be a certified rape crisis counselor and attend a minimum of 10 additional training hours per year.
    • Must have computer/typing skills in order to complete statistics, maintain case files, and correspond via email communication.
    • Must have the ability to climb stairs and carry supplies to and from upper levels of the building.
    • Valid driver’s license that meets The Salvation Army insurance requirements.


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