The Salvation Army

  • Case Manager

    Job Locations US-PA-Pittsburgh
    Job ID
    Social Services
    Compensation Min
    USD $12.00/Yr.
    Compensation Max
    USD $14.00/Yr.
    Regular Full-Time
  • Overview

    Interview, assess, collect client data and formulate a plan of action appropriate for the client. Must be able to work with clients who are involved with other social service systems, mental health and adults in crisis.



    • Conduct all aspects of The Salvation Army Social Services ministry.
    • Work as a team with Corps Officers to encourage clients to participate in the holistic program of The Salvation Army.
    • In conjunction with the Corps Officers, develop programs to meet community needs identified by the Timothy Group and other sources.
    • Processing of forms, i.e., recording and maintaining client files according to Salvation Army standards.
    • Attend Social Services Department Meetings, Employee Meetings and service provider agency meetings as requested.
    • Conduct presentations about The Salvation Army Social Services to the public at service clubs, religious groups, etc.
    • Network with service provider agencies, particularly as concerns duplication of Services.
    • Conduct research into community organizations and businesses for possible Social Services partnerships and volunteers; create and maintain these partnerships.
    • Conduct research into community resources to identify funding sources.   These will be submitted to the Corps Officer to determine whether they are already on the donor list or under cultivation.
    • Coordinate and implement seasonal projects:  Dollar Energy, Bundle-Up, Thanksgiving assistance, Christmas assistance, Camp Allegheny, Adopt-A-Family, etc.
    • Interview clients and assist in empowering clients to resolve the crisis with which they are confronted. This may include but should not be considered limited to meeting the immediate need; other actions such as family budgeting, participation in other Salvation Army programs, referral to other organizations, etc. may be required.


    Salvation Army policies about confidentiality, release of information, and retention and/or destruction of records must be strictly adhered to.   If client files are subpoenaed, the files are not to be released except on instruction of the Corps Officer or Director of Social Services.



    It is understood that the Case Manager may, when appropriate, delegate the following tasks to volunteers or employees assigned to Social Services.


    • Processing forms and maintaining client files.
    • Ordering food from Food Bank as needed and co-coordinating CSFP (Senior Food Boxes.)    
    • Preparing all paperwork in relation to Food Bank orders and faxing reports monthly.
    • Stocking food in the Food Pantry.
    • Packing and distributing food bags.
    • Assigning volunteers to tasks in Food Pantry.
    • Maintaining weekly, monthly, and other statistical reports.



    • Excellent counseling and listening skills.
    • Ability to work on multiple projects and prioritize accordingly.
    • Able to interact and communicate effectively with team members, clients and agencies.
    • Knowledge of Microsoft computer applications.
    • Flexibility and good organizational skills.
    • Must have ability to adapt to various work locations and settings.
    • Work with limited supervision.
    • Must be familiar with social work ethics.
    • Must have good time management skills.
    • Must have a valid PA driver license.
    • Respect of cultural differences, levels of education, physical functioning and crisis situation in a non-judgmental manner.
    • All three PA Clearances required upon employment and thereafter upon renewal date: PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history.  
    • PA Mandated and Permissive Reporting and The Salvation Army's KeepSAfe training required.
    • BA, BS Degree or above in Social Work or related discipline.
    • At least 1 to 3 years of experience in social work or related field.


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