The Salvation Army

  • Resident Manager (Part Time) - State Street Apartments

    Job Locations US-NY-Syracuse
    Job ID
    Social Services
    Regular Part-Time
  • Overview

    The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community. This Resident Manager position is scheduled for 20 hours total - 2 shifts per week. This individual will provide coverage including weekends and holidays; Responsible for the supervision of residents and the general management of the program; Ensures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies/procedures of the program and agency.



    The Salvation Army offers a truly excellent benefits package to eligible part-time employees, including:

    • Generous time off every year that includes paid holidays, vacation time, and sick time.
    • Employer funded Pension Plan (company contributions begin after 1 year of employment).
    • Sprint and Verizon Wireless Discounts.
    • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life.




    • Supervise house routine, including supervision or assistance with chores, providing clients’ access to medications and recording same, supportive listening and creating an atmosphere of acceptance and understanding.
    • Assist Case Manager and Case Aide in working with residents on their individualized service plan(s).
    • Promote activities to increase competence of independent living skills.
    • Monitor social group activities, assist with recreational activities and other special events.
    • Provide transportation as needed.
    • Orient new residents to the program.
    • Assist with practical needs to establish residency and create a comfortable living environment.
    • Provide conflict resolution, crisis intervention, and supportive counseling as needed.
    • Supervise residents and maintain adherence to resident agreements.
    • Council and impose consequences per specified SSA protocols.
    • Complete cleaning/maintenance duties and shift specific support services.
    • Supervise/assist clients in chore activities as needed.
    • Maintain statistical accountability and provide clear and concise individual case narratives and log entries for all residents.
    • Maintain communication shift-to-shift in Communication Log.
    • Attend mandatory staff meetings, all required training sessions, and case review meetings.
    • Answer telephone and respond to telephone inquiries.
    • Monitor building security.
    • Inform Program Manager of any necessary maintenance repairs.
    • Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Syracuse Area Services Strategic Plan.





    ·         High school diploma or equivalent.

    ·         More than one year of experience working with adolescents or young adults.

    ·         Valid driver’s license that meets The Salvation Army insurance requirements is preferred.

    ·         Ability to achieve and maintain CPR Certification

    ·         Ability to diffuse crisis situations both within team settings and independently.

    ·         Ability to document program events and carry out scheduled or spontaneous tasks

    ·         Capable of applying all assigned training topics





    Position works primarily in a residential housing environment.  Must be able to navigate stairs, lift up to 40 lbs. and complete required cleaning and maintenance tasks. Must be readily available and flexible to cover a variety of shifts. This role may at times require transporting participants in all weather conditions.  In the office setting there is routine use of standard office equipment to include computers, phones, photocopiers, filing cabinets and fax machines.


    The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description does not constitute an employment agreement between the employer and the employee, and is subject to change as the needs of the employer and requirements of the position change.



    The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.






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