The Salvation Army

  • Caseworker

    Job Locations US-PA-Franklin
    Job ID
    Human Services
    Compensation Min
    USD $10.00/Hr.
    Regular Part-Time
  • Overview

    Provide social service assistance to eligible clients in the following areas: food, clothing, furniture, lodging and financial assistance (as funds are available); interviews clients to determine need and eligibility; prepare accurate and complete client records; refer clients to community agencies and maintains effective working relationship with the same; ensures compliance with program policies and procedures. Monitors and controls measures that ensure all programs operate within defined parameters and regulations as required by The Salvation Army internal controls, government funding entities and private funding sources.



    • Answer telephone, screen calls, and take messages; channel calls and messages to the appropriate personnel. 
    • Maintaining weekly, monthly, and other statistical reports.
    • Prepare food bags for distribution and distribute to eligible clients, as needed. Maintain statistics and files. 
    • Stocking food in the Food Pantry and keeping Corps officer informed of inventory.
    • Be present during Soup Kitchen, conducting unofficial interviews and relaying any and all needs (including volunteer requests) to Corps Officer immediately.
    • Network with service provider agencies, particularly as concerns duplications of Services.
    • Assist with seasonal projects:  Dollar Energy, Bundle-Up, Thanksgiving assistance, Christmas assistance, Camp Allegheny, Adopt-a-Family, etc.
    • Assist in empowering clients to resolve the crisis with which they are confronted.  This may include but should not be considered limited to meeting the immediate need; other actions such as family budgeting, participation in other Salvation Army programs, referral to other organizations, etc. may be required.
    • Oversee volunteer activity and ensure that all volunteers have proper paperwork on file and up to date.
    • Ensure confidentiality of records and information is protected.
    • Attend Social Services Department Meetings, Employee Meetings and service provider agency meetings as requested.
    • Conduct presentations about The Salvation Army Social Services to the public at service clubs, religious groups, etc.
    • Conduct research into community organizations and business for possible Social Services partnerships and volunteers; create and maintain these partnerships.
    • Conduct research into community resources to identify funding sources.  These will be submitted to the Corps Officer to determine whether they are already on the donor list or under cultivation.
    • Perform other duties as assigned.


    • Excellent counseling and listening skills.
    • Ability to work on multiple projects and prioritize accordingly.
    • Able to interact and communicate effectively with team members, clients and agencies.
    • Knowledge of Microsoft computer applications.
    • Flexibility and good organizational skills.
    • Must have ability to adapt to various work locations and settings.
    • Work with limited supervision.
    • Must be familiar with social work ethics.
    • Must have good time management skills.
    • Must have a valid PA driver’s license.
    • Respect of cultural differences, levels of education, physical functioning and crisis situation in a non-judgmental manner.
    • All three PA Clearances required upon employment and thereafter upon renewal date:  PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history.
    • PA Mandated and Permissive Reporting and The Salvation Army's KeepSafe training required. 
    • High School Diploma or GED
    • At least 2 to 5 years of experience in social work or related field.


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