The Salvation Army

  • Service Coordinator (full-time) - Pathways to Independence

    Job Locations US-NY-Syracuse
    Job ID
    Social Work
    Regular Full-Time
  • Overview

    The Salvation Army is hiring!The Syracuse Area Services is seeking a Service Coordinator. The Service Coordinator for the “Pathways to Independence” project assists the participant and coordinates and monitors the provision of all services in the Service Plan. Services may include Medicaid State Plan services, non-Medicaid federal, state, and locally funded services, as well as educational, vocational, social, and medical services. The goal is to increase the participant’s independence, productivity, and integration into the community while maintaining the health and welfare of the individual.


    We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community.


    The Salvation Army offers a truly excellent benefits package to eligible employees, including:

    • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
    • Employer funded Pension Plan (company contributions begin after 1 year of employment)
    • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
    • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
    • Flexible Spending Accounts
    • Remitted Tuition program
    • Eligibility for the Federal Government's Public Student Loan Forgiveness Program




    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Demonstrates professional and ethical standards at all times. Immediately informs facility management of any suspected violation of ethical standards.
    • Respond to and assess each referral determining the nature of the case as requiring care management or information and referral services.
    • Conduct case conferences with involved service agencies, family and/or caregiver, and other informal supports.
    • Compile and maintain statistical data for program monitoring and evaluation, including reports for the agency and the Dept. of Health, including outcome data to ensure compliance with program goals.
    • Cares for others with respect and dignity.
    • Provides excellent service to participants and other customers.
    • Coordinates and arranges for and monitors direct services, resources and utilization.
    • Promotes innovation in delivering services.
    • Knowledgeable and respectful of participants rights.
    • Maintains confidentiality at all times, including confidentiality of protected health information.
    • Works as part of a team. Communicates in an appropriate manner with other staff, participants and families.
    • Follows supervisory/managerial instructions and performs all assigned work in a diligent and appropriate manner; possesses ability to accept constructive feedback.
    • Exhibits the ability to be flexible in meeting the needs of participants, families and the facility; assists other employees as needed.
    • Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Syracuse Area Services Strategic Plan.



    • Work requires Associate’s degree with three to five years of related experience. BA/BS in Social Work or related Human Services field, specialty in gerontology or disabilities preferred.
    • Five years of experience preferred, minimum of three years.
    • Knowledge of community resources, specifically in the areas of health care, and waiver services (i.e., NHTD, TBI, OPWDD) strongly preferred.
    • Must have excellent interpersonal relationship and writing skills.
    • Responsibilities will include providing direct services to participants and complex coordination of health care and supportive services on a flexible schedule.
    • Proficiency in Microsoft Office required.
    • Must have a valid driver's license and access to own vehicle


    The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.



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