The Developmental Disabilities Services Quality Assurance Specialist work in conjunction Quality Assurance and Training Coordinator independently from DDS management and staff in order to be able to conduct objective program audits at the several DDS, ICF, IRA and Family Care homes. It is the desire of The Salvation Army to provide the highest level of service to its DDS residents. To accomplish this The QA staff will conduct scheduled and unscheduled inspections, audits and investigations to assess the quality of service provided at the several ICF and IRA homes and well as Family Care facilities in The Salvation Army’s DDS network. Is able to function at a full capacity within your job description and requirement. The agency has embraced the concept of a fully integrated system of care for all individuals of service. This requires that all staff assesses the individual's needs holistically and see it as their responsibility to connect the individuals with services needed-internal or external to the agency, regardless of which of the individuals enters the system. Assess the needs of the whole individuals/family including their basic needs such as food, clothing and shelter. Ensure that referrals are made to appropriate internal and external services as required to meet the individual's families' needs. Follow-up on referrals you make on behalf of an individual’s family and respond to all referrals made to you/your program. Participate in cross-program service reviews that support the planning and coordination of service delivery and service closure and Other Duties as assigned.